Job Description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

As a Guest Experience & Reservations Sales Specialist you’ll be a true ambassador from that first phone call through to departure, making connections and ensuring lasting memories.

This role combines a love of sales with a passion for service, designed for someone who thrives in a goal-oriented environment but never forgets the human on the other end of the line (or chat, or email). If you’re equal parts reservation whisperer and concierge extraordinaire, keep reading.

What You'll Do Includes:

• Respond promptly and professionally to guest inquiries across phone, email, SMS and online channels.
• Proactively follow up to convert sales leads and concierge inquiries into bookings by tailoring recommendations to guest preferences.
• Maintain accurate records for guests, requests, and modifications in the property management system (Track).
• Proactively contact guests before arrival to offer concierge assistance, coordinate special requests and assist with transportation, dining, equipment rentals, spa, and activities.
• Provide personalized local recommendations for Vail, Beaver Creek, Snowmass, Northstar, and Deer Valley.
• Collaborate with fellow team members to ensure seamless guest experiences.
• Foster loyalty and repeat business through strong guest rapport.

Location On-site, possible hybrid work from home

Start Date September 1st, 2026

Employment Type Full-Time, Year-Round

Pay Rate $25 per hour, plus incentives and commissions

Schedule 5 days per week with 2 consecutive days off. Shifts between the hours of 8:00am-7:30pm including weekends and holidays.

Posting Closing Date: 8/01/2026 or when filled

The ideal candidate is guest-focused, organized, and proactive, with a passion for creating exceptional experiences and building lasting relationships. They thrive in a fast-paced environment, communicate effectively, and can confidently manage multiple priorities while maintaining attention to detail. They are collaborative, dependable, and solutions-oriented, remaining calm under pressure and approaching every interaction with professionalism and empathy. Experience with reservation, property management, or CRM systems, proficiency with Microsoft Office, and a background in hospitality, tourism, or sales are preferred. Fluency in English is required, and additional language skills are a plus.

Benefits & Perks

Our benefits package is designed to enhance your overall experience and well-being. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings, Discounted Gym Memberships at The Athletic Club Westin and a Wellness Incentive Program. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program.

Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.