Job Description

Under the guidance of the Reservations Manager, the Reservations & Distribution Coordinator is responsible for overseeing the hotel’s room inventory to ensure accurate inventory, rates and content across booking channels.

Roles & Responsibilities

• Manage guest room distribution across all direct and indirect booking channels to optimize availability and revenue performance.

• Demonstrate advanced proficiency in reservation and revenue systems, including Reserve, Opera Cloud, Rate Management tools, Envision, iDeaS, Demand 360, Revenue 360, and Agency 360.

• Monitor room inventory, rates, and availability to ensure accuracy, rate parity, and alignment across all distribution platforms.

• Collaborate closely with Revenue Management to implement pricing strategies, promotions, restrictions, and demand-based adjustments.

• Identify and resolve distribution discrepancies, overbookings, and system-related issues in a timely and effective manner.

• Liaise with Sales, Marketing, and Front Office teams to troubleshoot operational or distribution challenges as needed.

• Ensure full compliance with brand standards, rate integrity guidelines, and contractual agreements with distribution partners.

• Support new channel onboarding, system enhancements, audits, and distribution-related projects.

• Prepare and analyze daily, weekly, and monthly reports covering occupancy, channel mix, and revenue performance.

• Manage and follow up on service tickets with Hyatt Commercial teams related to revenue and distribution matters.

• Oversee transient and group reservations, completing all required transient and group checklists when necessary.

• Apply strong analytical skills, advanced Excel proficiency, and attention to detail to support data-driven decision-making and problem resolution.

Qualifications

• Minimum of 3 years front desk, reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.

• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.

• The Distribution Coordinator will have a pleasant telephone voice, exceptional organizational/problem solving skills, must be self-motivated and very detail oriented.

• This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera.

• Flexible shift availability including evenings, weekends and holidays.

Work perks & Benefits

• Competitive Salary
• 100% Group Insurance Coverage
• RRSP
• Meal benefit per shift
• Dry Cleaning Allowance

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.