Job Description

Are you looking to kickstart your hospitality career with an immersive, hands-on resort experience? As our Reservations & Conference Accommodations Intern for Summer 2027, you will serve as the first point of contact for our guests, helping them navigate our lodging, golf, spa, and dining options to build their ideal stay. Through daily cross-departmental collaboration with our Conference Services team, you will also learn the logistics behind securing large-scale event room blocks, mastering the foundational reservation and guest relation skills essential for a future leader in hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately book reservations in the computer, inputting correct departmental codes
• Answer phone calls promptly and professionally
• Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available
• Know/Understand all special promotions, packages, and rates
• Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
• Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures
• Typing, filing, and other clerical duties pertaining to the Reservations Department
• Attend GTRS Orientation and Guest Relation classes
• Maintain an up-to-date information book and email
• Report any unusual requests and disgruntled guests to manager
• Maintain a clean and neat work area
• Adhere to company/departmental policies and procedures including all safety and emergency procedures
• Follow proper grooming and dress standards set forth by the Employee Handbook
• Maintain good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE

• Relevant experience or experience with customer service
• MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship

ADDITIONAL INTERNSHIP RESPONSIBILITIES

• Attend bi-weekly intern meetings and committee meetings
• Complete internship projects
• Attend customer service training
• Work a flexible schedule, 30-40+ hours per week

OTHER SKILLS AND ABILITIES

• Enthusiasm & Professionalism
• Excellent oral and written communication skills
• Detail Oriented
• A pleasant, outgoing, friendly, and customer service driven person is a must for this position

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

• Frequently required to sit for long periods of time, use hands to finger, handle, or feel and talk or hear
• Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must occasionally lift and/or move up to 40 pounds

TYPICAL MENTAL DEMANDS

• Comprehend & follow instructions
• Perform assigned tasks and meet deadlines
• Occasional high stress

WORKING CONDITIONS

Office environment. The noise level in the work environment is usually moderate. Must be able to work flexible hours including days, evenings, weekends and holidays.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.