Job Overview:

We are seeking a highly proactive and detail-oriented Reservation Officer with at least 3+ years of experience in the tourism industry and/or customer care. The ideal candidate must have prior experience working with lodges, and tourism accommodation, possess basic accounting skills, and demonstrate excellent communication abilities. This role requires a professional who can manage reservations efficiently, ensure accuracy, and deliver a high standard of customer service.

Key Responsibilities:

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  Manage and coordinate all reservations, ensuring accuracy and timely responses to client inquiries.

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  Provide exceptional customer service, offering personalized assistance and resolving booking-related issues promptly.

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  Collaborate with lodge teams to confirm availability, special requests, and accurate booking details.

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  Maintain accurate records of reservations and prepare detailed reports for management.

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  Handle payment processing, cancelations, and amendments while adhering to company policies.

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  Ensure all financial transactions related to reservations are recorded accurately, utilizing basic accounting skills.

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  Proactively identify opportunities to enhance customer satisfaction and streamline booking processes.

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  Stay updated on lodge services, offerings, and tourism industry trends to provide valuable recommendations to clients.

Requirements

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  Diploma/Degree in Tourism and Hospitality or a related field.

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  At least 3 years of experience in the tourism industry and customer care.

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  Proven experience working with lodges or tourism accommodation is mandatory.

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  Basic accounting skills for handling payment processes and financial records.

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  Strong customer care skills with the ability to build and maintain client relationships.

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  Exceptional attention to detail and accuracy in managing bookings and reporting.

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  Proficiency in using reservation systems and Microsoft Office Suite.