Job Title: Reservations Assistant/Host
Salary: £28,800 per annum
Location: St Andrews, Scotland
Are you passionate about hospitality and providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you! Our client, a renowned luxury hotel in the heart of St Andrews, is seeking a dedicated Reservations Assistant/Host to join their team. Discover why this role could be your next career move.
As a Reservations Assistant/Host, you will be the first point of contact for guests, ensuring a warm welcome and seamless experience from reservation to check-out. Your role will involve managing reservations, assisting guests with their inquiries, and providing personalised service to enhance their stay. You will work closely with the front-of-house team to maintain the highest standards of hospitality and guest satisfaction.
Our client is a prestigious hotel nestled in the tranquil countryside of St Andrews, known for its rich history, stunning gardens, and luxurious accommodations. The hotel offers a serene retreat with a blend of modern amenities and classic charm, making it a preferred destination for weddings, special events, and peaceful getaways. The hotel prides itself on its commitment to sustainability and exceptional guest service.
5-day working week
40 hours per week
Shift work, including weekends and Bank holidays
Manage guest reservations efficiently using the hotel's booking system
Respond to guest inquiries via phone, email, and in-person
Provide detailed information about the hotel's services, facilities, and local attractions
Assist with check-in and check-out processes
Handle guest complaints and resolve issues promptly and professionally
Collaborate with other departments to ensure guest satisfaction
Previous experience in a customer service or hospitality role
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks
Proficiency in using reservation systems and Microsoft Office Suite
A friendly, approachable demeanor with a passion for delivering outstanding service
Benefits
Tips added to the end of the monthly wage
Private medical insurance
Food on shift
Hiring keeps slipping down the list. Ads bring more of the same. Agencies want a big percentage and still fire over CVs. Roles sit open. The team slows down. Costs creep up. You end up doing recruitment on top of the day job.
Kamro gives you a full recruitment department for a simple fixed fee. We run talent acquisition end to end for SMEs across the UK. Real outreach and headhunting, not just adverts. Shortlists in days, interviews booked, clear updates you can act on. Placement protection if a hire leaves. Prefer pay on hire? We offer a low fixed finder fee as well. Five star rated, transparent, and practical.
Overview of service
• Your own in house style team running search, sourcing, screening and interview booking
• Proactive headhunting plus targeted adverts to build the right pipeline fast
• Fixed fee campaigns with clear deliverables and simple reporting
• Optional low fixed finder fee if you prefer pay on hire
• Offer and start support, then placement protection for peace of mind
Ready to hire better without the percentage price tag or agency faff? Message us here or visit kamro.co.uk to get started.
