Job Description

Company Description

Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

Job Description

**RESPONSIBILITIES** **Guest Profiles and Preferences** - Review and maintain accurate guest profiles, preferences, and previous stay information to support personalized service. **Guest Communication and Support** - Handle incoming and outgoing telephone communications professionally and courteously.

• Respond to guest enquiries regarding reservations, facilities, and services. - Provide assistance to Guest Service Agents and Front Office team members as required. **Front Office Operations** - Remain informed of daily arrivals, departures, VIPs, repeat guests, and special occasions.
• Maintain familiarity with all room types, villa categories, VIP levels, amenities, and resort rates. - Adhere to all Front Office procedures, standards, and guest confidentiality protocols.
• Strictly protect guest privacy and confidentiality; do not disclose guest information to unauthorized persons. **Service Excellence** - Consistently demonstrate the Constance service philosophy in all guest and colleague interactions.

Qualifications

• Diploma or Bachelor’s Degree in Hotel Management, Tourism, Hospitality, Business Administration, or a related field.
• Previous experience in Reservations, Front Office, or a similar hotel/resort role is preferred.
• Good knowledge of hotel reservations procedures, room types, rates, packages, and booking processes.
• Familiarity with PMS and/or Central Reservation Systems (CRS) is an advantage.
• Good English communication skills, both written and verbal.
• Knowledge of additional languages is an advantage, particularly languages commonly spoken by the resort’s international guests.
• Strong customer service and interpersonal skills.
• Excellent attention to detail with the ability to handle reservations accurately and efficiently.
• Basic knowledge of Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple tasks, follow up on requests, and work effectively under pressure.
• Professional, well-organized, and guest-focused with a positive and service-oriented attitude.
• Willingness to work flexible hours, including weekends and public holidays, as required by the operation.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.