Job Description

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

About the role...

We are seeking a Reservations All Rounder (full-time position; 38 hours per week) to join our dynamic team. In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests. As an all-rounder, you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.

• Process and manage guest reservations across multiple channels, including phone, email, and online platforms
• Provide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional manner
• Maintain accurate and up-to-date reservation records in our booking systems and databases
• Handle payment processing and verify booking confirmations with guests
• Coordinate with other departments including housekeeping, front desk, and management to ensure smooth operations
• Manage cancellations, modifications, and special requests with flexibility and attention to detail
• Support team members across various reservations functions and provide backup coverage as needed
• Identify and resolve booking discrepancies and guest concerns promptly
• Maintain knowledge of room availability, rates, and promotional offerings
• Contribute to team goals and participate in continuous improvement initiatives

Qualifications

About you...

• Proven experience in a reservations, customer service, or hospitality environment
• Proficiency with reservations management systems and booking software
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office applications and general computer literacy
• Customer-focused mindset with a commitment to delivering exceptional service
• Problem-solving skills and ability to handle challenging situations calmly
• Attention to detail and accuracy in data entry and record-keeping
• Flexibility and willingness to adapt to changing priorities
• Knowledge of the hospitality or travel industry (preferred)
• Experience using Opera Clout, resaweb, ACDC

Additional Information

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing career and professional development opportunities

• A rewarding work environment

• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurant’s
• A collaborative, vibrant culture
• Professional development opportunities
• A reward and recognition

What are you waiting for? APPLY NOW!