Carter Creek Winery Resort & Spa

Reservations Agent South Coast Winery Resort & Spa

Carter Creek Winery Resort & Spa  •  $17/hr  •  Temecula, CA (Onsite)  •  22 hours ago
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Job Description

Benefits:
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Tuition assistance
South Coast Winery Resort & Spa is seeking a professional, detail-oriented Reservation Agent to join our Rooms Division team. The Reservation Agent plays an important role in creating an exceptional guest experience by assisting guests with planning and booking their stays, while ensuring reservations are accurate and processed according to company standards.

What You’ll Do

  • Respond to guest telephone inquiries in a friendly, professional, and efficient manner.
  • Enter all telephone inquiries and reservations accurately into the computerized reservation system.
  • Process reservation cancellations and changes accurately and in a timely manner.
  • Process individual, VIP, and group reservations according to established procedures and policies.
  • Review daily expected call volume and arriving reservations to ensure reservations are properly booked, charged, and supported by required documentation.
  • Assist guests with dining, entertainment, transportation, and other arrangements as needed.
  • Anticipate and respond to guest needs to help create a memorable and enjoyable stay.
  • Maintain proper care and use of company equipment and supplies.
  • Work collaboratively with the Reservations and Front Office teams.
  • Demonstrate integrity, customer focus, teamwork, relationship building, passion, and self-motivation in all interactions.
  • Perform additional duties and responsibilities as assigned by management.

Compensation: $17.00 per hour

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For More information, visit us at CarterHospitality.com.

Purpose

Enriching lives by crafting exceptional environments and experiences.

Niche

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.

Carter Creek Winery Resort & Spa

About Carter Creek Winery Resort & Spa

Carter Creek Winery Resort & Spa is a scenic resort in the heart of Texas Hill Country between Johnson City and Fredericksburg, Texas. Set amidst rolling hills and vineyards, it features 78 residential-style villas located steps from the vineyards, two tasting rooms serving award-winning wines, an outdoor pavilion hosting live music, a 24-hour fitness center, a spa and a heated seasonal outdoor pool. Carter Creek’s winery offers some of the region’s top varietals, and it’s the only winery in the region with an onsite microbrewery serving craft beer.

Its 16,000 square feet of flexible event space is ideal for the most essential business meetings for groups of 10 to 200. The property features state-of-the-art event technology and planning services – making it the ideal backdrop for conferences, business meetings, corporate retreats and more.

The stunning natural beauty of Carter Creek Winery Resort & Spa’s lush, manicured landscapes and acres of rolling vineyards is a magical location for indoor or outdoor weddings and lavish events. Accommodating everything from a small rehearsal dinner to an extravagant wedding reception, guests can indulge in vineyard vistas while celebrating in a relaxing, picturesque atmosphere complemented by famous Texas-friendly service.

For dining, Old 290 Brewery & Restaurant creates and serves tasty small-batch light ales such as pilsners and blondes, medium-bodied pale ales, brown ales and porters and stouts featuring local fruits that pair with hearty and bold Texas-style cuisine, emphasizing locally sourced ingredients.

Industry
Travel & Hospitality
Company Size
11-50 employees
Headquarters
Johnson City, Texas
Year Founded
2019
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