Job Description

As Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
As Reservations Agent, I will assume full responsibility for the efficient operation in the following:
• Run daily reports for Reservation department, operational departments, Sales & Marketing.
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
• Assist in all allocation of rooms.
• Check and handle for special requests and hard blocking rooms as needed.
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
• Track future room availabilities based on reservations.
• Monitor and update internet reservation system in coordinate with respected hosts.
• Assist in determine room rates based on the selling tactics of the resort.
• Assist in the management of the guest history and profile system.
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications
To execute the position of Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 years’ experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
• Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?