Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Reservations Agent

About Four Seasons Hotels and Resorts:

Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.

Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.

About the location:

A unique property, the Four Seasons Resort Seychelles is tucked away in the secluded Petite Anse bay on the southwest coast of Mahé, the Seychelles’ largest island. The pristine Petite Anse beach and largely untouched natural landscapes, provide all who visit a sense of escape, adventure and discovery. From here you can easily get to know local Seychellois culture at nearby Victoria Market, Takamaka Rum Distillery or Jardin du Roi Spice Garden, or venture by boat for guided day trips to other remote islands such as Praslin or La Digue.

General

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her supervisor/assistant in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions, and ensure to reach goals setup by Supervisors and / or Assistant Manager,
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
• Actively participates in briefings and departmental meetings
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any cognate duties as assigned
• Flexibility to work to demands of the business

Departmental

• Is highly knowledgeable on all hotel services and facilities including hours of operation, key hotel personnel, daily activities, special functions.
• Process all reservation requests, changes and cancellations received by phone or email
• Input and access data reservation in reservation system
• Require to run daily opera reports
• Identify guest reservation needs and determine appropriate room type
• Continuously updates the "Show Me You know Me" database; shares information with operational departments to ensure a high quality arrival experience.
• Updates and maintains guest history profiles as per standards
• Monitor Online Travel Agencies (OTAs) and Online Tour Operators extranet (reservation functions) to ensure data accuracy
• Assists the Supervisor, Assistant Reservation Manager in the preparation of reports including cancellation, no shows, and sources of reservations
• Is Adept at handling multiple telephone calls at any given time
• Follow sales techniques to maximize reservation upselling program
• Reviews guest history where available and takes steps to ensure high quality guests experience
• Reviews and verifies all WRO arrivals for appropriate profile
• Ensures appropriate guest recognition in accordance with the hotel's programs and using sound discretion
• Works closely with the Sales department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions etc.
• Monitors quality of data entry by user and rectifies if required to ensure company standards are met
• Maintains high levels of guest confidentiality and data privacy as per company guidelines
• Report any equipment failures/problems & repair requests to Supervisors
• Previous experience in a luxury hotel reservations environment
• Excellent communication skills and a confident telephone manner
• A keen eye for detail and a proactive approach to problem-solving
• Strong systems knowledge and experience with Opera, with basic Excel knowledge
• Russian and English are a must; an additional language would be preferred