Grupo Hotusa

Reservations Agent (Reserveringsagent) - 5* Hotel Rotterdam (Opening)

Grupo Hotusa  •  Rotterdam, NL (Onsite)  •  4 hours ago
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Job Description

Welcome to Eurostars Hotel Company, The Happiness Industry!

Eurostars Hotel Company is the hotel division of Grupo Hotusa, integrating the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. With more than 300 hotels across 20+ countries, we believe that success lies in the talent and passion of our people.

Would you like to join the Happiness Industry?

We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands).

What will you be responsible for?

  • Managing individual and group reservations through phone, email, and online channels.
  • Ensuring accurate data entry, room allocation, and reservation follow‑up.
  • Providing detailed information about rates, availability, services, and hotel facilities.
  • Handling modifications, cancellations, and special requests.
  • Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.
  • Assisting in the creation and implementation of reservation procedures for the hotel opening.
  • Ensuring compliance with brand standards and delivering excellent customer service.
  • Supporting reporting tasks and maintaining reservation records.

What are we looking for?

  • Previous experience as Reservations Agent or in Front Office roles.
  • Experience in hotel openings is highly valued.
  • Strong communication and organizational skills.
  • Fluency in English and Dutch; Spanish is highly valued.
  • Knowledge of PMS and reservation systems is a plus.
  • Customer‑focused mindset and attention to detail.

What do we offer?

  • Up to 50% discount in our 4/5 hotels worldwide.
  • Free and unlimited online training with The Power Business School.
  • Access to our Employee Club with exclusive advantages and discounts.
  • Referral program rewarding your recommendations with hotel nights.
  • The opportunity to join the reservations opening of a new international hotel.
Grupo Hotusa

About Grupo Hotusa

Grupo Hotusa is an international tourism group with almost half a century of experience in the hotel and tourism sector. Founded in 1977, it has built a diversified model structured around three main business areas: Eurostars Hotel Company, its hotel management division, with more than 300 hotels in 23 countries and seven brands — Eurostars Hotels, Áurea Hotels, Dorma Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites; Keytel, specialised in services and solutions for independent hotels; and Restel, focused on international hotel booking and distribution.

The company understands tourism as a true Industry of Happiness: a strategic activity with the capacity to contribute to the development of destinations, generate opportunities and strengthen the link between economy, territory and culture. From this perspective, the group combines its hotel expertise, commercial capabilities and innovation to move towards a more responsible and sustainable tourism model.

This commitment to the future of the sector is also reflected in its teams. Today, Grupo Hotusa is made up of more than 6,000 professionals who share a way of working based on dedication, a vocation for service and creativity. Building on this culture, the company is committed to internal talent and professional development, creating new opportunities for growth with a clear objective: to continue contributing to and transforming the future of the tourism industry.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Barcelona, ES
Year Founded
1977
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