Job Description
Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at Pine Needles Lodge & Golf Club! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for taking individual and group reservations via phone, email, and online booking channels, ensuring all reservations are entered accurately into the Property Management System (PMS).
- Provide exceptional customer service while assisting guests with accommodations, golf packages, dining options, resort amenities, and local area information.
- Answer inquiries regarding room rates, packages, availability, resort outlets, accommodations, policies, and room locations.
- Coordinate with the Sales Department regarding contracted groups, rooming lists, billing instructions, group modifications, and special requests.
- Process rooming lists accurately and in a timely manner while ensuring all guest information, contact details, and billing instructions are complete.
- Post advance deposits, process payments, monitor payment deadlines, and maintain accurate records of deposits, balances, refunds, and payment activity.
- Ensure guest profiles are complete and accurate, including contact information, preferences, and special accommodations.
- Maintain a thorough knowledge of resort accommodations, golf courses, meeting spaces, dining venues, current promotions, and seasonal packages.
- Monitor room inventory daily and work with management to maximize occupancy and revenue while maintaining rate integrity.
- Maintain working knowledge of the Property Management System (PMS), reservation software, golf tee sheet software, and other resort systems; participate in ongoing training as systems and procedures evolve.
- Complete assigned reports, projects, correspondence, and administrative duties accurately and within established deadlines.
- Maintain a professional appearance and provide courteous, responsive service that reflects the standards and reputation of Pine Needles Lodge & Golf Club.
- Perform other duties and responsibilities as assigned by management.
EDUCATION AND EXPERIENCE
- Minimum of High School education
- Six (6) months prior reservations or front office experience required in a full-service hotel or related
- Prior experience with Opera PMS is desired.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong knowledge and ability to use the Microsoft Office
- Strong working knowledge of Opera PMS
- Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
- Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail
- Ability to make independent decisions
- Ability to make quick and efficient decisions to benefit the team and guest
- Ability to use a moderately complex computer system and troubleshoot software problems
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is incentive eligible. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
