Job Description

We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

Responsibilities:

• Process all reservation requests, changes, and cancellations.
• Identify guest needs and determine the appropriate room type.
• Verify availability, explain policies, and accommodate special requests.
• Input and manage reservation data accurately in the system.
• Follow escalation procedures for guest concerns.
• Maintain professionalism, confidentiality, and compliance with company standards.
• Provide exceptional guest service and support colleagues as needed.

Requirements

Requirements:

• High school graduate or equivalent (degree in hotel management is a plus).
• 2+ years of experience in hotel reservations.
• Excellent English (Greek & Russian a plus).
• Strong communication skills and customer focus.
• Proficiency in MS Office and hotel reservation systems.

Benefits

• Competitive remuneration package.
• Training programs for career growth.
• Free meals during shifts.
• Participation in staff events, reward schemes, and discounts.
• Referral bonus scheme.