Palazzo Versace Dubai

Reservations Agent

Palazzo Versace Dubai  •  Dubai, AE (Onsite)  •  2 hours ago
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Job Description

Main Duties/Responsibilities:

  • Represent the company by following the standard operating procedures set by the organization
  • Proactively sell and upsell all products and services within the property.
  • Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
  • Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
  • Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
  • Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
  • Achieve given targets and maintain exceptional performance at all times.
  • Handle queries through telephone, fax, and email.
  • Use approved language skill as required at all times.
  • Ensure compliance with the contact center quality performance requirements.
  • Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

Requirements

CANDIDATE PROFILE

  • Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
  • Demonstrate experience working in a high volume, high pressure environment.
  • Worked in Multi-Cultural environment.
  • Display Team work to achieve departmental and organization goals
  • Enter all bookings accurately
  • Opera knowledge
  • Proficient in Microsoft applications
  • High level of integrity and customer focus
Palazzo Versace Dubai

About Palazzo Versace Dubai

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.

Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.

Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Dubai, AE
Year Founded
2014
Website
palazzoversace.ae
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