Job Description

Every unforgettable stay starts with one conversation.

Before guests experience our pools, restaurants, beautiful guestrooms, and legendary hospitality, they meet you.

We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple celebrating a special occasion, or attendees arriving for a major convention, you'll help ensure every guest begins their experience with confidence and excitement.

If you're friendly, detail-oriented, and enjoy turning questions into reservations, we'd love to meet you.

What You'll Do

• Answer incoming reservation calls and respond to online inquiries in a professional, friendly, and timely manner.
• Book individual room reservations while identifying opportunities to upsell room types, packages, and resort amenities.
• Provide accurate information regarding accommodations, dining, amenities, promotions, and local attractions.
• Modify, cancel, and confirm reservations while maintaining accuracy.
• Assist guests with special requests and ensure important details are communicated to hotel operations.
• Maintain a thorough knowledge of room types, rates, availability, and resort offerings.
• Meet individual and team performance goals for quality, productivity, and guest satisfaction.
• Collaborate with Front Office, Sales, Revenue Management, and other departments to provide a seamless guest experience.

Responsibilities

What You Bring

• Previous hotel reservations, front desk, call center, or hospitality experience preferred.
• Excellent communication skills with a warm, engaging phone presence.
• Strong computer skills and the ability to learn reservation and property management systems quickly.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving skills and a genuine passion for guest service.
• Flexible availability, including evenings, weekends, and holidays as business demands require.

Qualifications

Physical Requirements

• Ability to remain seated and work at a computer for extended periods.
• Ability to communicate clearly by phone and in person.
• Frequent use of computers and standard office equipment.
• Ability to occasionally lift up to 15 pounds.

Why You'll Love Working Here

• Join one of San Diego's premier resort destinations.
• Complimentary team member meals during your shift.
• Free parking.
• Resort and hotel travel discounts.
• Career growth opportunities with CoralTree Hospitality.
• A collaborative team that believes great hospitality starts long before check-in.

Ready to Make Someone's Vacation Official?

If you're passionate about hospitality, enjoy connecting with people, and love helping guests plan memorable stays, we'd love to hear from you.

Apply today and be the first reason our guests can't wait to arrive at Town and Country Resort.