Kempinski Hotels

Reservations Agent

Kempinski Hotels  •  Nairobi, KE (Onsite)  •  4 days ago
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Job Description

Reservations Agent

Application Deadline: 14 June 2026

Department: Revenue & Reservations

Employment Type: Fixed Term - Full Time

Location: Kenya - Nairobi

The incumbent of this position is responsible to materialise maximum number of requests and reservations.

Key Responsibilities

  • Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
  • Ensure client's satisfaction and adherence to Kempinski service standards
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors
  • Spot-check reservations made previous day and check all VIP arrivals
  • Follow the internal up-sell programme for Reservations department
  • Ensure email response within the 24hour policy
  • Convert enquiries through telephone and direct bookings
  • Cross-sell Olare Mara to Villa Rosa guests and vice-versa
  • Perform any other duty as assigned to them by management

Skills, Knowledge and Expertise


DESIRED SKILLS AND QUALIFICATIONS

  • Kenyan Citizen
  • Good knowledge for Opera PMS
  • At least two years previous experience in a Reservations role
  • Excellent proficiency in English both written and spoken
  • Sales and guest relations skills
  • Detail oriented
  • Good communication and listening skills
  • Demonstrate energy and enthusiasm
  • Ability to identify errors and proper reporting

Kempinski Hotels

About Kempinski Hotels

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

To see all the different Kempinski jobs and apply, please go to https://careers.kempinski.com

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
Website
kempinski.com
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