Princess Hotels & Resorts

Reservations Agent

Princess Hotels & Resorts  •  Jamaica (Onsite)  •  2 days ago
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Job Description

  • The successful candidate will be responsible for providing excellent customer service to our guests, ensuring all reservations are handled efficiently and accurately.
  • Duties and Responsibilities:
  • Respond to customer inquiries via telephone, email, and in-person regarding reservations and booking requests.
  • Process customer reservations and bookings in the reservations system.
  • Monitor and update customer information in the reservations system.
  • Ensure all customer requests are met in a timely and courteous manner.
  • Assist with the preparation of reports and other administrative duties as required.
  • Provide assistance with other customer service related duties as needed.
  • Ensure all policies and procedures are adhered to.

Minimum Requirements

  • High school diploma or equivalent.
  • Previous experience in a customer service or reservations role.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong attention to detail and problem-solving skills.
  • Proficiency in Microsoft Office.
  • Knowledge of reservation systems is an asset.
  • Ability to work flexible hours, including evenings and weekends.
Princess Hotels & Resorts

About Princess Hotels & Resorts

Princess Hotels & Resorts es una cadena hotelera especializada en hoteles vacacionales y urbanos situados en destinaciones turísticas de primer orden, que desde sus inicios, goza del prestigio, la confianza y la consideración de nuestros clientes. Fundada en 1967, está situada en el octavo lugar del ranking del mercado español, con mas de 3700 empleados y 19 establecimientos, dispone de una oferta

de 7.140 habitaciones. Nuestra dirección de gerencia esta formada por profesionales del sector del turismo y con una amplia experiencia internacional en diversos mercados, un equipo gran conocedor del sector y dotado de una visión emprendedora y avanzada a su tiempo.

Una cadena con una filosofía empresarial y con una metodología de la gestión y dirección de grandes hoteles.

Princess Hotels & Resorts is a hotel chain specialising in holiday and urban hotels in top class tourist resorts, which, from the start, has enjoyed the prestige, confidence and consideration of our customers. Founded in 1967, it is ranked eighth in the Spanish market, with 3700 employees and 19 establishments, offering 7.140rooms. The board of directors is formed of professionals from the tourist industry with wide-ranging international experience in a variety of markets, a team which is highly knowledgeable about the industry and which takes an entreupreneurial vision well-ahead of their time.

A chain with a business philosophy and methodology in the management of large hotels.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Reus, ES
Year Founded
1967
Website
princess-hotels.com
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