Job Description

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guests.

A warm first impression, clear communication, and genuine attention to detail can make all the difference. As a Reservations Agent, you help create that experience from the very first interaction.

Located in the heart of Amsterdam, Kimpton De Witt blends modern luxury with a playful, personal approach to hospitality. No two guests and no two days are ever the same.

We are looking for a Reservations Agent who is organised, guest focused, and confident in creating smooth and memorable experiences from the very first contact.

A day in the life

Your day is a mix of guest contact, administration, and coordination.

You answer reservation requests by phone and email, assist guests with questions, and help them find the stay that suits them best. You manage bookings carefully, update systems accurately, and make sure all guest preferences and details are communicated clearly to the operational teams.

Throughout the day, you work closely with Front Office and other departments to ensure every reservation is handled smoothly and every guest feels looked after before they even arrive.

No two days are the same. You switch easily between tasks, stay calm under pressure, and bring a warm and professional approach to every interaction.

What you will do

• You handle room reservations by phone, email, and online channels.
• You assist guests with questions about rooms, rates, and hotel facilities.
• You update and manage reservations accurately within the system.
• You communicate guest requests and preferences clearly to operational teams.
• You support the team with administrative tasks and daily reporting.
• You help maximise occupancy and contribute to achieving revenue targets.
• You ensure every guest interaction feels warm, personal, and professional.

What we are looking for

• You have experience in reservations, Front Office, or hospitality.
• Experience with hotel systems is a plus.
• You are organised, accurate, and guest focused.
• You communicate clearly and confidently in English. Additional languages are a plus.
• You stay calm in a fast paced environment and switch easily between tasks.
• You enjoy working as part of a team and have a natural sense of hospitality.

Why join Kimpton De Witt?

Kimpton De Witt is a hotel where personality matters. We create experiences that feel thoughtful, relaxed, and genuinely personal, both for our guests and for our team.

As a Reservations Agent, you are one of the very first points of contact. You help shape the guest experience before our guests even walk through the door.

If you enjoy hospitality, communication, and creating memorable experiences through thoughtful service, this is a role where you can truly make an impact.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

• 6 complimentary nights per year at the Lore Group hotels worldwide

• Employee and Friends & Family discount rates at the Lore Group hotels

• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels

• A monthly budget to spend on benefits platform Alleo

• Possibility to lease a bike

• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

• Free and unlimited appointments per year with a psychologist via OpenUp

• A monthly contribution to a pension scheme

• A monthly travel allowance

• A monthly clothing allowance (if applicable to your position)

• A yearly shoe allowance

• Possibility to take part in a Dutch language course

• Freshly prepared meals in the canteen

• Discount on supplemental health insurances

Location: Amsterdam