Job Description

The Reservations Agent is responsible for answering incoming reservations calls and accommodating guests in a quick, accurate, and efficient manner.
PRIMARY RESPONSIBILITIES:
• Making reservations for the Fantasyland Hotel and answering incoming calls.
• Providing information to callers regarding room rates, amenities, and packages offered by the hotel, as well as general inquiries about the mall, the various mall attractions, and other concerns.
• Printing arrivals lists daily while checking for errors, packages, room blocks, duplicate bookings, and any other discrepancies.
• Posting and refunding deposits, preparing confirmation letters, registration cards, and other duties as required.
• Other responsibilities may be required.
• Adhering to call quality standards to consistently achieve high audit scores.
• Upselling room types, packages, and add-ons to maximize revenue opportunities
• Coordinating with Front Office and other departments to ensure smooth guest arrivals and accurate handling of special requests
DESIRED QUALIFICATIONS:
• Experience working in customer service reservation related field.
• Excellent Customer Service and Communication skills.
• A professional telephone etiquette with excellent problem-solving skills.
• Basic computer and typing skills with experience in Microsoft Office programs such as Word, Excel, and Outlook.
• Working conditions are primarily sitting in an office environment.
TERMS OF EMPLOYMENT:
• This is a part-time position that requires a flexible schedule with the ability to work evenings, weekends, holidays, and shift work.
• Must be able to pass a basic security clearance.