Job Description

RESERVATIONS AGENT

Paradox Sydney | Part - Time | Sydney CBD

About Paradox Hotels

We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.

With properties in Vancouver, Singapore, Phuket, Kunshan, and Whistler, and new openings on the horizon in Kuala Lumpur and Bangkok, Paradox Hotels is redefining modern hospitality around the world.

At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.

This is Paradox.

Where stories unfold freely, and luxury finds new meaning.

Our Hotel

Set within the beautifully preserved 169 year old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.

Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.

Why work with us

At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive.

You’ll enjoy:

• A supportive, professional environment where leadership and teamwork are genuinely valued
• Ongoing skills development through hands-on training and mentoring
• Opportunities to take ownership of service standards and contribute ideas for improvement
• Exposure to multiple food and beverage outlets: restaurant, bar, in-room dining, and banquets
• Clear performance standards and regular feedback to support professional growth
• A focus on excellence, innovation, and maintaining a competitive edge in the hospitality industry
• Complimentary daily staff meals prepared by our talented Chefs
• A complimentary overnight stay after 90 days of employment
• Volunteering and Responsible Business initiatives
• Active Social Club with fun, team-bonding activities
• Employee of the Month and Employee of the Year awards
• Special accommodation rates for team members, family, and friends across Paradox hotels worldwide
• Access to a confidential Employee Assistance Program (EAP)
• Complimentary uniforms and professional presentation standards

The Role

As a Reservations Agent, you will handle guest bookings with accuracy, efficiency, and true five-star service. Your goal is to ensure every reservation is managed with care, contributing to our hotel’s occupancy goals while creating a seamless and welcoming pre-arrival experience.

General Responsibilities

Reservations & Guest Experience

• Accurately receive and process guest reservations in line with Paradox Sydney standards.
• Listen carefully to guest needs, ask thoughtful questions, and recommend the best room options, rates, and packages.
• Respond to all reservation enquiries within a 24-hour timeframe.
• Review upcoming reservations and allocate rooms in advance to ensure a smooth guest arrival.
• Provide warm, personalized service that consistently exceeds guest expectations.

Sales & Revenue Support

• Contribute to maximizing occupancy and revenue by effectively applying hotel rates, promotions, and packages.
• Maintain accurate room inventory control to ensure availability updates are precise.
• Share sales leads with relevant departments to support wider business opportunities.
• Promote strong communication between the Reservations, Reception, and Sales teams regarding availability, new rates, and special offers.
• Provide feedback to the Reservations Manager on opportunities to enhance systems, processes, and guest experience.

Teamwork & Communication

• Stay informed about daily events, banquet activities, and guest programs to better support guest needs.
• Assist other Front Office areas when required and when time permits.
• Communicate clearly and professionally with guests, colleagues, and leadership teams.
• Demonstrate teamwork by collaborating effectively and offering support where needed.

Service Excellence

• Meet and exceed Paradox Service and People Standards at all times.
• Handle challenging situations with grace and professionalism, always following company policies.
• Treat all guests, colleagues, and management with respect and genuine hospitality.
• Respond to urgent (“crunch”) calls when available.
• Provide value-added service that may be simple in delivery but meaningful in impact.

About you

• You are friendly, polished, and a professional communicator
• Strong attention to detail and excellent organisational skills
• A customer-focused mindset with a passion for hospitality
• Ability to multitask and work effectively in a fast-paced environment
• You are a team player with a positive and proactive approach

Pay & Conditions

This is a Level 3, Front Office Grade 2 part time position under the Hospitality Industry (General) Award. You’ll be rostered from Monday–Friday on either a 08:00 AM – 4:00 PM shift or 10:00 AM - 6:00 PM shift, in line with business operations. There is an occasional rotating Saturday shift, from 10:00 am – 2:00 PM.

Working Rights

Applicants must have valid and ongoing Australian working rights to be considered.

Join the Paradox Sydney Team

If you’re ready to take the next step in your hospitality career and be part of a global collection redefining modern luxury, we’d love to hear from you.

Apply today and let your next chapter unfold with Paradox Sydney.