Job Description

The Sheraton Grand Hotel & Spa is located in the heart of Edinburgh’s financial district and cultural quarter and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500, One Square Restaurant and the award winning One Spa™, Scotland’s leading city centre spa.

Role:

We are currently recruiting for a Reservations Agent. Our Reservations Team is often the first contact guests have with our hotel, One Square restaurant and One Spa. Therefore, our associates’ communications with guests are a critical part of the overall guest experience. Our Reservations Agents are responsible for selling our products to achieve revenue targets and also play a key role in creating memorable interactions that bring the Sheraton brand to life for our guests. The contractual hours for this role are 40 per week over a 5 day roster including a Saturday on a rotational basis shared across the team.

Requirements:

We are looking for someone who is energetic and self-motivated and who is ready to take the next step on your career path. Ideally you will have at least 2 years’ experience within a customer facing department preferably within a 5 star environment, although other relevant experience will be considered.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

• Must have a passion for selling the hotel, One Square and One Spa and be driven to achieve individual and team targets.

• Great Customer Service Skills - Must enjoy guest interaction (phone, email and social media), be able to anticipate guest needs and maintain a positive and professional attitude at all times.

• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.

• Essential Computer Skills - Knowledge of Empower Reservations, Opera PMS, Book4Time and Live Bookings is preferred, Microsoft Word and Excel is essential.

• Excellent command of English language (verbal and written).

So why work for the world’s largest hospitality company?

Benefits:

• A competitive salary with free meals on shift
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 helpline and employee healthcare plan with access to Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.