Join Our Team as a Reservations Agent:
Are you passionate about hospitality and creating seamless guest experiences from the very first interaction? We’re looking for an experienced Reservations Agent who thrives in a fast-paced environment and knows how to turn every inquiry into an opportunity.
In this role, you’ll be at the heart of our guest journey, handling reservations with precision, promoting our hotel’s offerings, and maximizing revenue through strategic selling.
What You'll Do:
Respond to all reservation inquiries in a prompt, courteous, and professional manner
Maximize revenue by identifying and securing sales opportunities
Apply yield management strategies to optimize pricing and occupancy
Monitor room inventory and manage availability across room types
Maintain accurate reservation records and generate required reports
Stay up to date on booking trends, demand patterns, and market conditions
Support guest recognition initiatives by maintaining detailed guest history
Collaborate with internal teams, booking partners, and management
Promote hotel services, amenities, and special offers to guests
Resolve guest concerns and build lasting relationships
What You Bring:
Previous experience in hotel reservations (required)
Strong sales and customer service mindset
Excellent communication and interpersonal skills
High level of accuracy and attention to detail
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
Familiarity with reservation systems and yield management (an asset)
What We Offer:
We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:
Our Commitment to Inclusion:
The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
