Bushwise

Reservationist

Bushwise  •  South Africa (Onsite)  •  1 month ago
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Job Description


A luxury game lodge in KwaZulu-Natal is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival. The ideal candidate will have a strong administrative background, excellent communication skills, and a passion for hospitality and wildlife tourism.


Key Responsibilities:


  • Manage all reservation enquiries via email, telephone, and online platforms in a timely and professional manner

  • Accurately capture and update bookings on the lodge’s reservation system

  • Provide guests and agents with detailed information regarding rates, availability, lodge facilities, and activities

  • Prepare and send quotations, confirmations, and invoices

  • Follow up on provisional bookings and convert enquiries into confirmed reservations

  • Liaise with travel agents, tour operators, and direct guests

  • Maintain up-to-date knowledge of lodge offerings, promotions, and policies

  • Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests

  • Assist with room allocations and maximize occupancy levels

  • Handle cancellations, amendments, and refunds in line with lodge policies

  • Ensure all guest information and preferences are accurately recorded


Requirements


  • Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment)

  • Strong administrative and organisational skills

  • Excellent written and verbal communication skills

  • High level of attention to detail and accuracy

  • Proficient in Microsoft Office and reservation systems (e.g., ResRequest, NightsBridge, Opera, or similar)

  • Ability to work under pressure and manage multiple tasks

  • Professional and well-presented


Preferred Skills & Attributes:


  • Knowledge of the safari/lodge industry in KwaZulu-Natal

  • Experience working with international travel agents and guests

  • Strong sales ability with a focus on converting enquiries

  • Problem-solving skills and a proactive attitude

  • Team player with a positive and adaptable approach

  • Passion for wildlife, conservation, and guest experience


Benefits


  • Live in position with meals

  • R11,000.00 per month

  • Work cycle plus annual leave
Bushwise

About Bushwise

Your wild career starts OUT HERE!

At Bushwise, we offer professional safari, wildlife, and conservation courses designed to turn your passion for the wild into a thriving career.

We provide world-class training, real-world experience and 360-degree recruitment support to ensure you land your dream job!

🐾 97% employment rate

🐾 Only Bushwise trains to NQF4

🐾 Employment guarantee

🐾 Exclusive IFGA Southern Africa provider

🐾 Award-winning trainers

🐾 Trusted for 20+ years

*Bushwise Foundation Grants are available to cover up to 40% of course fees.

Industry
Education & Training
Company Size
51-200 employees
Headquarters
Hoedspruit, ZA
Year Founded
2006
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