A luxury game lodge in KwaZulu-Natal is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival. The ideal candidate will have a strong administrative background, excellent communication skills, and a passion for hospitality and wildlife tourism.

Key Responsibilities:

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  Manage all reservation enquiries via email, telephone, and online platforms in a timely and professional manner
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  Accurately capture and update bookings on the lodge’s reservation system
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  Provide guests and agents with detailed information regarding rates, availability, lodge facilities, and activities
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  Prepare and send quotations, confirmations, and invoices
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  Follow up on provisional bookings and convert enquiries into confirmed reservations
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  Liaise with travel agents, tour operators, and direct guests
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  Maintain up-to-date knowledge of lodge offerings, promotions, and policies
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  Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests
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  Assist with room allocations and maximize occupancy levels
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  Handle cancellations, amendments, and refunds in line with lodge policies
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  Ensure all guest information and preferences are accurately recorded

Requirements

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  Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment)
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  Strong administrative and organisational skills
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  Excellent written and verbal communication skills
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  High level of attention to detail and accuracy
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  Proficient in Microsoft Office and reservation systems (e.g., ResRequest, NightsBridge, Opera, or similar)
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  Ability to work under pressure and manage multiple tasks
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  Professional and well-presented

Preferred Skills & Attributes:

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  Knowledge of the safari/lodge industry in KwaZulu-Natal
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  Experience working with international travel agents and guests
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  Strong sales ability with a focus on converting enquiries
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  Problem-solving skills and a proactive attitude
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  Team player with a positive and adaptable approach
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  Passion for wildlife, conservation, and guest experience

Benefits

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  Live in position with meals
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  R11,000.00 per month
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  Work cycle plus annual leave