Job Description

In addition, this role actively supports the sales process of Golden Bird/Bigbird charter services through a consultative approach, strengthening booking conversion, and offering tailored solutions based on customer requirements. The position also contributes to the Commercial Directorate in achieving sales targets, revenue growth, and customer satisfaction.

• Manage bookings received through various communication channels, including phone, WhatsApp, email, and walk-in visits, with professionalism and attention to detail.
• Strive to increase the conversion rate of each booking interaction whether via phone, WhatsApp, email, or walk-in by providing clear information and appropriate solutions to customers.
• Ensure the availability of vehicles, both cars and buses, on the booking date, and guarantee that vehicle pick-up processes are carried out according to the agreed schedule.
• Provide support and effective solutions to resolve any issues or concerns experienced by customers, whether related to bookings or services received.
• Conduct outbound calls, customer satisfaction surveys, and canvassing activities to promote services and build relationships with potential new customers.
• Work towards achieving the set revenue targets by focusing on effective booking management and improving customer satisfaction

Job Requirements:

• Minimum education of a Diploma (D3) in any major

• 1-2 year of work experience as a sales marketing or telemarketing professional

• Knowledge of tour buses or travel agencies

• Strong communication and coordination skills to ensure smooth operations

• Experienced in working with targets and under pressure

• Basic proficiency in English communication

• Proficient in operating Microsoft Office 365