【Purpose of Role】
Ensure reservations received through various channels are accurately inputted into the PMS according to Marriott standards and guidelines while maintaining outstanding customer service and ability to promote the hotel product actively in professional manner.
【Cast Key Responsibilities】
Reservation Operation
1. Ensure attention-to-detail on all reservations with precision in preparation prior to guests’ arrival
2.Input bookings from domestic and international wholesalers into the PMS and respond within the same day
3.Confirm reservations and ensure all reservations are guaranteed prior to guests’ arrival
4.Capable to introduce the hotel’s products and facilities to guests with comprehensible manner
5.Demonstrate ability to promote any current packages and promotions by the hotel
6.Ensure all guest inquiries are responded within 24 hours upon receiving the inquiry
7.Respond enquiries through the reservation general email address promptly and assist with the maintenance of the reservation email account filing system
8.Complete daily checklist tasks efficiently
9.Support the team with effective filing systems either manually and electronically for easy access and retrieval of all reservation relevant correspondences
10.Comprehend various Marriott standards and guidelines in order to comply reservation procedures accordingly
11.Enlighten guests about the Marriott Preferred Guest program when required
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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