Career Directions Ltd

Reservation & Listing Intern

Career Directions Ltd  •  Nairobi, KE (Onsite)  •  3 days ago
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Job Description


Are you looking to kickstart your career in Reservations & Hospitality? We are looking for reservations intern to join our Clients team.

Kenya |
Full-time & Onsite

Reports To:
Reservations Manager

Key Responsibilities

● Assist in processing, confirming, modifying, and cancelling reservations.

● Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other

channels.

● Assist with checking availability, rates and booking details.

● Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a

smooth guest experience.

● Assist with preparing booking confirmations, invoices, payment follow-ups, and guest

information.

● Assist in preparing daily check-in and check-out lists.

● Support the team in maintaining accurate and up-to-date reservation records.

● Assist with handling guest requests, booking changes, cancellations, and other

reservation-related concerns.

● Support the Reservations Manager with daily administrative and operational tasks.

● Ensure all reservations and guest information are accurately recorded and updated.


Requirements


Qualifications

● Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.

● At least 6 months of experience in reservations, hospitality, customer service, or a related role.

● Strong communication and problem-solving skills.

● Proficiency in Microsoft Office and Google Workspace.

● Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.

● Strong attention to detail, multitasking ability, and a customer-first approach.

● Ability to work well in a fast-paced environment.

● Speaking and/or writing Chinese is an added advantage.
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
Website
cdl.africa
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