Accor

Reservation Executive

Accor  •  Mumbai, IN (Onsite)  •  4 months ago
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Job Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Main Duties:

Administration

  • Liaise with different departments for smooth and co-ordinated work.
  • Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

  • Maintaining guest profile and updating the same on regular basis
  • Ensure to interact with the guests & enable the team to understand guest requirements

Financial

  • Responsible for maintaining high level of room sales, by up selling.
  • Adhere to Accor guidelines for all the financial related procedures
  • Ensure maximum room occupancy within agreed overbooking policy.
  • Ensure to balance the accounts on a daily basis.

Operational

  • Adhere to the Standard Operating Procedures & policies.
  • Ensure maximum room occupancy within agreed overbooking policy
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Ensuring all calls are handled according to Resa Vision training
  • Check the grooming and hygiene of the team.
  • Conduct briefing for Reservation team
  • Communicates with FOM all information likely to be interest to them
  • Preparing the reservation team with different rate query and training the team
  • To practice up selling of rooms
  • Ensuring that the team strives for achieving the budget and goals of the department
  • Ensuring that the guest special requests are taken care of.
  • Ensuring that the airport pick up and drop is communicated to concierge chief well in time
  • Ensuring the all VIP to be marked on the system as VIP
  • Making sure that the Opera system does not have double guest profile
  • Ensuring that the field picked up in Opera are accordingly to the guest information
  • Reports to be in proper manner
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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