Accor

Reservation Coordinator

Accor  •  Singapore, SG (Onsite)  •  11 days ago
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Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

  • Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
  • Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
  • Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
  • Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
  • Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.
  • Manage rooming lists, corporate bookings, and crew blocks as required.

Qualifications

  • Minimum of 1 year of relevant experience in the reservations sales
  • Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
  • Detail-Orientated
  • External and internal environment understanding
  • Ability to work effectively and contribute in a team
  • Great communication, presentation and influencing skills
  • Customer/Commercial focus
  • Multicultural awareness and able to work with people from diverse cultures
  • Flexible and able to embrace and respond to change effectively
  • Self-motivated and energetic

Additional Information

Job Highlights

  • Birthday Leave
  • Discounted Room Rates across ACCOR Properties
  • Duty Meals
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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