Reservation Clerk Part-Time
Central Part Time 25.76 - 28.99 (Annually)This position is responsible for ensuring the
efficient transportation scheduling or reservations of Metro Paratransit and
Demand Response customers through the use of sophisticated computer software. The
position assists customers with questions related to ADA required Complementary
Paratransit service and other services offered by the Agency. The position additionally has the responsibility
of working with customers concerning issues related to previously scheduled
rides.
Up to 28 hours per week
Job Responsibilities
- Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
- Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy.
- Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
- Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
- Assist and educate customers in the delivery of required Complementary Paratransit Service.
- Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
- Print and prepare driver information for day of service.
- Ability to work varying schedules including weekend work.
- Additional duties as required.
Knowledge, Skills, and Abilities
- Extensive
knowledge of street geography and metropolitan St. Louis, as well as St. Louis
County. - Knowledge of
automated reservation and scheduling systems, map book usage, and use of Metro
multi-modal transportation systems. - Knowledge of personal computers, and the
Microsoft office suite of software. - Touch typing at least 30 words per
minute. - Ability to recognize service
zones and apply Metro fare structure and policies and procedures. - Complete understanding the FTA requirements
of Complementary Paratransit Service. - Complete understanding of additional providers and services offered by
Metro. - Ability to work rotating shifts.
- Ability to maintain an effective working relationship with Paratransit
staff, the general public, and various service agencies, caseworkers, and
outside providers. - Ability to
communicate effectively, both orally and in writing. - Ability to work under stressful conditions
while answering a high volume of phone calls. - Ability to analyze and make decisions and problem-solve for
customers. - Ability to maintain
confidentiality of sensitive customer and driver information.