IHG Hotels & Resorts

Reservation Agent | Part Time

IHG Hotels & Resorts  •  Commonwealth of Australia (Onsite)  •  3 hours ago
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Job Description

You'll handle reservations across multiple channels, recommend the right stay for each guest and look for opportunities to upsell. You'll work with teams across the hotel to keep the guest journey seamless, while bringing your own personality, attention to detail and passion for hospitality to every interaction.

Every day is different, but you'll primarily be responsible for:

Operational

•Manage reservations, enquiries, changes and cancellations across all channels.
•Personalise guest interactions and identify upselling opportunities.
•Recognise IHG One Rewards members and returning guests.
•Collaborate with hotel teams to support a seamless guest journey.
•Maintain strong knowledge of the hotel, rooms, packages and local area.

Financial

•Maximise room revenue through effective upselling and conversion of enquiries into bookings.
•Meet agreed sales, conversion and revenue targets.
•Ensure reservations are accurately processed in line with hotel credit and payment procedures.

Responsible Business

•Follow IHG policies, hotel procedures and relevant legal requirements, including Data Privacy, Gifts & Bribery and Trade Practices requirements.
•Handle guest and company information responsibly and maintain confidentiality.
•Contribute to a positive, respectful and collaborative workplace.
What do we need from you:
•Previous experience in Reservations, Front Office role in a Hotel set up.
•Strong communication skills and the ability to build rapport with guests.
•Excellent attention to detail and accuracy.
•Confident selling skills, with an ability to identify upselling opportunities.
•Strong organisation and ability to manage multiple priorities.
•Experience with Opera or hotel reservation systems is highly regarded.
•Hospitality qualifications are desirable.
•Flexibility to work a 7-day rotating roster, including weekends and public holidays.
IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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