Proficiency in hotel reservation systems and booking platforms to efficiently process guest reservations and manage room inventory.
Excellent communication and customer service skills to interact with guests professionally, address inquiries, and resolve issues effectively.
Strong attention to detail to accurately input guest information, payment details, and special requests into the reservation system.
Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations to guests during the booking process.
Sales acumen to upsell additional services, packages, and promotions to guests, maximizing revenue and enhancing guest experiences.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Agility
AI Fluency
Front Desk Operations L1
Guest Relations L1
Hotel bookings L1
Leadership_321977503
Product/Service Management L1
Quality_321977507
Reservation Management L1
Resilience
High School Diploma
Certificate in Hotel Management or any related field
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
