IHG Hotels & Resorts

RESERVATION AGENT

IHG Hotels & Resorts  •  People's Democratic Republic of Algeria (Onsite)  •  9 hours ago
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Job Description

Reservation Agent

About Us

Join Holiday Inn Algiers – Cheraga Tower, where we are passionate about delivering memorable guest experiences and creating opportunities for our colleagues to grow.

The Role

As a Reservation Agent, you will be responsible for managing reservations, assisting guests with their booking requests and maximizing room revenue through effective sales techniques while ensuring excellent customer service.

Key Responsibilities

  • Handle reservations by phone and email.
  • Process bookings accurately.
  • Promote hotel services and upsell rooms.
  • Update reservation systems.
  • Coordinate with Front Office and Sales.
  • Deliver outstanding guest service.

What We're Looking For

  • Degree or diploma in Hospitality or Tourism.
  • Experience in Reservations or Front Office preferred.
  • Excellent customer service skills.
  • Strong attention to detail.
  • Fluent in French and English.
  • Opera PMS knowledge is an advantage.

What We Offer

  • Continuous learning opportunities.
  • Career growth within IHG.
  • Friendly and supportive team.

Equal Opportunity

IHG is committed to providing equal employment opportunities and an inclusive workplace.

IHG Hotels & Resorts

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Windsor, GB
Year Founded
Unknown
Website
ihg.com
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