Job Description

Objective and purpose of the position

Under the responsibility of the Reservation Department Manager US, the Reservation Advisor assists Relais & Châteaux individual clients and travel agencies in creating memorable stays around the world. As a privileged contact, he/she advises, proposes and reserves unique experiences, with a high level of requirement and personalization, mainly for the North American market and occasionally for the European market.

MAIN MISSIONS

East-Coast based candidate

1. Support & Reservation

• Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network
• Make reservations mainly by phone (incoming & outgoing calls) and by email
• Offer personalized itinerary according to clients’ needs
• Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction…)
• Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio

2. Management of specific requests & groups

• Ensure careful and rigorous follow-up with VIP requests
• Manage group and seminar booking requests
• Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions…

3. Operational support & continuous improvement

• Provide regular reporting to management
• Use CRM and booking tools in compliance with established processes
• Participate in the improvement of internal procedures and in the rise in quality of the service

Qualifications

PROFILE

• Excellent written and oral command of English
• Significant experience in guest relations or commercial advice, ideally in the high-end, travel or hotel industry
• Organization skills
• Strong sense of customer service, listening skills and empathy
• Ability to handle requests with rigor, precision and attention to detail
• Ease in oral and written communication, team spirit
• Taste for human-sized environments and collective challenges
• Interest in global cultures and geography
• Location : we are looking for an East Coast-based candidate

KEY TO SUCCESS FOR THIS POSITION:

• Knowledge and mastery of the Network
• Sales-oriented mindset
• Geographic knowledge

Additional Information

WHY JOIN US?

Joining Relais & Châteaux means becoming part of a values-driven organization and working in a stimulating environment within a global network of excellence.

Employees benefit from a range of perks designed to support well-being, engagement, and inspiration, including an exclusive internal program that allows teams to experience the Relais & Châteaux collection, as well as access to curated partner offers related to lifestyle, well-being, and gastronomy.

Beyond benefits, we offer a supportive, high-standard, and people-centric workplace, fostering both personal and professional development.