Exness

Researcher (Client Relationships & Service)

Exness  •  Malaysia (Onsite)  •  17 days ago
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Job Description

Your role at Exness:

Collect, process, and analyze data to generate actionable insights supporting data-driven decision-making across the Client Relationships & Service Division The role involves identifying trends, uncovering patterns, causal Inference and creating visualizations or reports to communicate findings effectively to stakeholders, driving improvements in operations, strategy, and performance.

You will:

  • To define/improve metrics representing the product’s performance and operations efficiency
  • Collect data from multiple sources, ensuring its accuracy and completeness.
  • Clean, organize, and transform raw data into usable formats for analysis.
  • To search for inefficiencies and suggest solutions
  • To assess solutions through backtesting, A/B testing and modeling
  • To know well the data landscape and collaborate with Data Engineers to improve it

What makes you a great fit:

  • Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
  • 4+ years of hands-on experience in data science.
  • Comprehensive understanding of mathematical statistics and probability theory.
  • Proficiency in SQL and Python (pandas, visualization and ML packages).
  • Expertise in machine learning and math modeling, enabling analysis and interpretation of data for informed decision-making.
  • Strong proficiency in causal inference methods and a proven track record of A/B test design and result interpretation.

Nice to have:

  • Experience with Spark
  • Experience with Metabase and Grafana
  • Experience working in Agile environments or collaborating with development teams

Soft Skills:

  • Acting as a team player
  • Highly organized and rigorous thinker, able to solve problems diligently and creatively
  • Detail-oriented and result-oriented individual
  • Absolutely quick learner, able to work independently
  • Able to adapt to constant requirement changes and produce fast solutions

What we offer along the way:

  • Competitive and attractive compensation
  • Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
  • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
  • Generous time off, including 21 days of annual leave and paid sick leave
  • Allowance for sports club memberships or other physical exercise activities
  • Holiday flight tickets and accommodation coverage (within the yearly limit)
  • Meal and transportation allowance
  • Education allowance for your children’s school and kindergarten fees
  • Outstanding team-building experiences and corporate parties

Your journey after applying:

  1. TA interview (up to 30 minutes)
  2. Technical Interview (1 hour)
  3. Task Assessment (up to 5 days)
  4. Task Assessment discussion (30 mins)
  5. Behavioural interview (1 hour)

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.

Exness

About Exness

Exness is a global fintech company and one of the world’s leading multi-asset brokers, with 40M daily order executions and 1M+ active clients. We design, build, and run the trading infrastructure that powers the markets, combining deep financial expertise with proprietary tech to deliver speed, stability, and transparency at scale.

We’re more than a trading company. We're a product company, a data company, and a culture-first company—driven by impact and built by people who care. Our platform is engineered in-house by 700+ experts using a modern stack and is trusted by traders worldwide for its reliable execution, deep liquidity, and low and stable spreads.

Founded in 2008, Exness has grown into a truly global organization with 2,000+ professionals across 13 countries. Our largest hub is in Cyprus—home to our engineering, product, and operations teams—while our commercial and customer service teams thrive across Malaysia, Uruguay, and several other global locations.

We believe great performance starts with great care. That’s why we offer more than generous benefits—from relocation support, private healthcare, and school coverage to learning budgets, share schemes, and full ownership of your work. At Exness, people come before process, and long-term thinking wins over short-term pressure.

In 2024, Exness was recognized as one of the Best Places to Work globally and received Great Place to Work® certification in 2022-2023 in Cyprus, reflecting our culture of trust, growth, and real care.

Whether you're an engineer, quant, product lead, customer specialist, or marketing strategist—if you're serious about impact, we're serious about you.

Explore сareers at Exness → https://exness-careers.com

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Limassol, CY
Year Founded
2008
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