Job Description

Posting open until 1/23/2026

Salary: $21.82 per hour

General Description and Classification Standards

Researches and obtains information regarding the locations of homeowners through the use of the Internet, Certified Deeds, and all other resources available.

Supervision Received

Works under general supervision.

Essential Duties and Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Utilizes computer-based programs to identify correct owners.
• Obtains accurate information regarding the property title, current property owner, interested parties, and In-Rem lien payoffs.
• Responds to oral and written inquiries from individuals, their representatives, and other agencies in a timely manner.
• Develops and maintains contact with public agencies and other sources concerning property violations.
• Acts as a liaison between the company and police.
• Analyzes, interprets, and applies information from public records.
• Maintains detailed notes in the case management system to record research and investigative findings.
• Engages with community members to address concerns related to code violations and explains enforcement procedures.
• Identifies and explores new sources and methods for more effective research and investigation.
• Attends and participates in court proceedings.
• Attends and participates in monthly Administrative In-Rem Board Hearings and weekly court proceedings when necessary.
• Receives citizen complaints and creates cases when necessary.
• Performs case reviews to determine case objective and to verify information regarding address, telephone number, vehicles, and any other information to be generated.
• Performs daily office tasks such as filing, recording, maintaining records, copying, posting, and other similar duties.
• Stays updated on changes in City of Atlanta/Code Enforcement regulations, attends relevant training, and continues professional development.
• Maintains professional attitude and appearance when representing the company to clients, court personnel, and others during work related interaction.
• Verbally/electronically (e-mail) updates management regarding case activity on an as needed basis.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge and understanding of mortgage/foreclosure ownership laws.

Minimum Qualifications

Education and Experience

Associate's degree in Business/Public Administration or related field; and two (2) years administrative, research and/or analytical experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licensures and Certifications

None.

Preferred Requirements

None.

Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements

Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.