Job Description

Infrastructure Support Analyst (LMS 2446)
Salary range: £40,832 - £51,067 per annum plus London Allowance £ 5,560 per annum
Permanent | Full time | Location: Hammersmith, London
Closing date: 30 June 2026

The MRC’s Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac and Linux. In supporting world‑class scientific research, the post‑holder will contribute to an IT team responsible for delivering services that underpin pioneering scientific research.

• IT infrastructure focussed (3rd line) duties including maintaining and delivering solutions and support to the core IT infrastructure consisting of; network, firewalls, storage, HPC, and physical/virtual servers

• Assist and support the Head of IT in the delivery and improvements of all IT Services

• Contribute to a team that delivers IT services supporting world‑class scientific research and enabling breakthrough discoveries. The role also collaborates with Imperial College London (ICL) and Imperial College Healthcare NHS Trust; stakeholders in the work that takes place at the LMS

• Support client devices ranging from desktops, laptops, smartphones and tablets

• Support a wide range of operating systems such as Windows, Mac and Linux

• Work within the Cyber Essentials, ITIL and PRINCE2 principles particularly to support change management; planning and implementing changes to the IT infrastructure, leading and assisting projects and providing support to the team

• Adhere to and promote legislative and LMS IT policies

• Utilise a professional helpdesk solution for all operational work, task prioritisation, handling support requests and incidents

Main Duties:

Supporting and working in a small multiskilled team dealing with range of tasks supporting day-to-day IT activities, and working on projects associated with IT infrastructure including:

• Provide expert 3rd line IT support across a broad range of hardware platforms and operating systems, taking ownership of specialist technical areas as required and ensuring Helpdesk tickets are resolved within agreed SLAs

• Contribute to the development and implementation of IT strategy, infrastructure, projects, policies, and operational processes

• Identify technical solutions for continuous improvement and to assist in the review of proposed IT infrastructure changes and their implementation

• Undertake tasks and projects required and agreed with the Head of IT

• Support IT team members by providing support at 2nd line when required and encourage inter-team working with stakeholders and colleagues

• Resolve incidents and requests reported to the IT Support Desk and deal with escalations

• Support and enhance the server, desktop and network estate to ensure maximum practical availability and efficiency

• Deliver a professional, responsive, and customer-focused IT service ensuring high levels of efficient service

• Balance the needs of clinical and research staff and their equipment and the associated computational infrastructure

• Successfully deliver projects to agreed deadlines with a strong focus on quality and risk control

• Actively develop skills and knowledge across IT infrastructure and services, staying informed of the latest innovations and best practices particularly within areas of deep technical expertise

• Coach and mentor team members through sharing of knowledge and experience

• Be a point of reference and lead in specialist areas and assist in the day-to-day activities of the IT Support Analyst’s

• Maintain IT security standards and ensure compliance with relevant security policies and requirements

• Have current knowledge of IT industry developments & standards including IT security

Team activities:

• Foster effective collaboration across teams, working closely with stakeholders and colleagues

• Demonstrate a strong understanding of, and ability to balance, the requirements of clinical and research staff, their equipment and the supporting computational infrastructure

• Promote the sharing of knowledge, expertise, and best practices across the IT team

• Maintain awareness of current IT developments, emerging technologies, and relevant standards

• Contribute to technical discussions and decision-making through the Head of IT, supporting the evaluation, planning and implementation of proposed IT infrastructure changes

• Review, support, and implement IT security policies in line with LMS requirements

• Undertake additional duties and responsibilities as required and agreed with the Head of IT

Key Responsibilities:

• 3rd line IT support and IT infrastructure management across the entire IT estate, including some 2nd line duties when required

• Managing and maintaining security aspects of infrastructure including administration and monitoring of firewalls, remote access solutions, anti-virus and various encryption methods

• Windows and Linux server infrastructure deployment and in-depth management of these areas

• Managing, creating, triaging and responding to IT requests to agreed SAL timelines via the IT ticketing resources

• VMWare Virtualisation technologies management and maintenance

• Linux server and desktop operating system management, troubleshooting and maintenance

• Network infrastructure management and maintenance including; CISCO network administration, security and monitoring of the LAN and WAN connectivity including configuration, updating and monitoring of switches, routers and wireless access points

• Large scale data storage (NetApp, Dell) solution management including NAS, direct-attached and backup storage platforms

• HPC cluster configuration and administration within a Linux based environment

• Windows, Mac, and Linux device management utilising device management software including JAMF and ManageEngine

• Contributing to projects to agreed timescales, quality and risk with the support of the Head of IT

• HPC management and maintenance (including Linux queuing software systems such as SLURM)

• File sharing management using CIFS, SAMBA and NFS

• Installing new operating systems, updates and releases, for Windows, Mac and Linux

• Follow me printing infrastructure management

• Racking servers, patching fibre optic and CAT5/6A cables

• Contribution to the response to cyber security incidents, detection, mitigation and recovery

• Ensure confidentiality, integrity and availability of all data used by applications across information systems

• Provide hardware/software solution quotations where required using trusted suppliers

• Ensure processes required for applications to function are running consistently

• Providing instructions and training to staff when necessary

• Analysing error trends and root causes aimed at reducing/minimising down time

• Backup solutions management and maintenance

• Preparing and maintaining documentation of all systems and databases and applications linked to them

Working Relationships:

The role reports directly to the Head of IT and involves carrying out all assigned tasks and projects as allocated by the Head of IT.

They will work as part of the LMS IT Support team and, on occasion, liaise with Imperial College IT personnel regarding specific shared resources and cyber matters.

The post-holder will collaborate with LMS research and administrative staff to provide IT support and contribute to project-related activities.

Task allocation across the IT team will be managed by the Head of IT, who will assess priorities and reassign responsibilities as needed

Education / Qualifications / Training required (will be assessed from application form):

Essential:

• Degree level qualification in Computing/related field or equivalent professional experience

• ITIL v4 Foundation or equivalent professional experience

• Formal Windows training/Member of Windows Professional Inst. of equivalent professional experience

• Formal Linux training/Member of Linux Professional Inst. or equivalent professional experience

• Formal VMWare training/Member of VMWare Professional Inst. or equivalent professional experience

Desirable:

• Formal training in networking (CISCO CCNA)

• Formal training in storage technologies (NetApp, EMC) or equivalent professional experience

• PRINCE2 Practitioner or equivalent project management experience

Knowledge and experience (will be assessed from application form and at interview)

Essential:

• Expertise and experience of working in and supporting an IT Support Helpdesk at a 3rd line and infrastructure level

• In-depth understanding and experience of managing Virtualised infrastructure i.e VMWare

• Expertise and advanced management of IT network infrastructure and switch management (CISCO)

• Ability to manage and implement projects effectively and efficiently with minimal supervision, a finite pool of resource, and against deadlines

• Hands-on experience of server racking, and patching of fibre optic and Cat5/6 cabling

• Expertise and in managing and configuring network firewalls

• Expertise and in-depth knowledge Windows, Linux, and Mac desktop environments and the use and administration of device management solutions, specifically JAMF and ManageEngine

• In depth expertise with Windows Server stack and Linux server environments including shell scripting within mixed-platform systems

• Advanced capability in designing and managing a variety of storage technologies, with strong expertise in file sharing and authentication across Windows, macOS, and Linux environments (e.g. NFS, SAMBA, LDAP)

• Experience with administering and maintaining backup technology solutions

• Experience in managing and maintaining HPC clusters and queuing systems (i.e SLURM)

• A high level of awareness of security matters in IT

• Excellent written communication skills with a good command of the English Language

Desirable:

• Experience in resolving customer complaints and conflict resolution

• Knowledge of Cyber Essentials standard

• Experience of optimisation of applications such as R, Matlab, Nagios, SLURM, Docker, Cognos, Open Stack, Cuda, Sigmaplot, Graphpad, Shiny Apps

Personal skills / Behaviours / Qualities (will be assessed at interview):

Essential:

• Excellent verbal communication skills in English

• Effectively plans, multitasks, and prioritises workload to achieve results, adapting quickly while maintaining control in challenging situations

• Able to organise and prioritise resources to ensure short- and long-term targets are met

• Be highly motivated, flexible and innovative in their approach to work

• Capable of remaining productive and focused when working under pressure

• Ensures appropriate engagement of colleagues with relevant stakeholders and issues

• Able to self‑motivate when working independently, on projects, and collaboratively within a team

• Able to develop and encourage cross-boundary working relationships

• Values diversity and demonstrates respect for other team members

• Contribute positively to IT and cross-functional teams and shares knowledge and skills

Desirable:

• Experience of contributing to team debate to help identify future opportunities and team development

• Displays ability to build appropriate networks and manage a range of stakeholder interests

Additional information:

Please upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (showing evidence against the requirements as per the Job Description and Person Specification). Please quote reference number LMS 2446.

Please note that applications may be reviewed by both LMS and Imperial staff

UKRI - UK Research and Innovation

UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation.

Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

More information can be found at www.ukri.org

Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI

How we support EDI in the workforce

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’.

Disability Confident Employer

As users of the disability confident scheme, any candidate who opts into the scheme and best meets the essential criteria, will be shortlisted for interview. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to apply

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application.

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected and internal candidates may be subject to disciplinary action.

As part of the pre-employment checks there is a requirement to undergo Baseline Personnel Security Screening. BPSS is a pre-condition of employment and failure to achieve it may mean that the employment offer is rescinded. UKRI reserves the right to run, or re-run, security clearance as required during the course of employment.