ZEISS Group

Research Scientist in the Customer Support Center (f/m/x)

ZEISS Group  •  Oberkochen, DE (Onsite)  •  1 day ago
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Job Description

ZEISS Semiconductor Manufacturing Technology

Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations.

Your Role:

  • Record and independently process customer inquiries regarding lithography products used at customer sites

  • Perform simulations, analytical calculations and field data analysis and derive technical solution proposals from them

  • Manage and coordinate internal escalations relating to customer issues

  • Prepare and deliver technical customer presentations

  • Coordinate and implement the setup, maintenance, and expansion of internal processes and data and software structures

  • Support, test, and implement the introduction of new service processes in close collaboration with R&D

Your Profile:

  • A university degree in physics or a related natural science or technical field, ideally with a PhD

  • Experience in the development or engineering of lithography systems

  • Solid programming skills and experience in scientific computing

  • Knowledge of databases and experience in statistical data analysis

  • Strong assertiveness and genuine interest in engaging with customers

  • Excellent command of English, both spoken and written, suitable for negotiations

Your ZEISS Recruiting Team:

Georgios Tanoglou

ZEISS Group

About ZEISS Group

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).

With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

Data privacy: www.zeiss.com/data-protection

Imprint: http://zeiss.com/publisher

This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Oberkochen, DE
Year Founded
1846
Website
zeiss.com
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