🚀 Build the next generation of Agentic AI with us
Our platform combines conversation intelligence, multimodal understanding, and agentic AI systems to power both human agents and autonomous AI agents across the entire customer experience lifecycle.
A core part of this vision is our investment in custom Small Language Models (SLMs)—purpose-built for CX workflows—paired with reinforcement learning systems that continuously improve decision-making in real-world environments.
We’re looking for a Research Intern (Reinforcement Learning) to join us in shaping this future.
Design and build reinforcement learning environments that model real-world customer interaction workflows.
Design RL agents that learn from these environments using real-world interaction data, rewards, and feedback loops
Define reward models and feedback loops using real-world signals (outcomes and human feedback)
Enable learning from production data by structuring interaction traces into training-ready datasets for offline and online learning
Experiment with multi-agent systems and simulation frameworks for complex coordination and decision-making
Collaborate with engineering and product teams to deploy, evaluate, and iterate on learning systems in production at scale.
Currently pursuing (or recently completed) a degree in Computer Science, AI, Machine Learning, or related field
Strong understanding of reinforcement learning fundamentals
Familiarity with RL environments and training libraries such as Verl and Tinker
Strong foundation in probability, math, and optimization
Passion for building real-world AI systems
Experience with RLHF, LLM/SLM fine-tuning, or model alignment
Exposure to agent-based systems or multi-agent RL
Prior research, projects, or publications in RL or applied ML
Experience working with large-scale or production datasets
Work on production-grade Agentic AI systems used by leading enterprises
Build alongside a team with deep expertise from Amazon, Google, and Meta
Be part of a fast-growing Series C AI company.
Direct exposure to 0→1 AI innovation in CX and decisioning systems
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service.
With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth.
Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
