Job Description

About Us

We’re a global creative agency, with more than 1000 people in 16 offices around the world, 200+ here in our Milan’s office. We deliver world-class creative campaigns and strategies based on social insights, for best-in-class brands.

At We Are Social we believe that teamwork and respect for everyone’s contribution can lead to great results. We believe that flexibility and the ability to adapt to changes by taking advantage of opportunities is a fundamental characteristic for achieving success. And we also believe that always looking for new challenges and going beyond what is due is the right attitude to always do better.

The successful candidate will join our Research & Insights team, which plays a key role across the entire creative process. On the front end, the team explores the digital, social, and cultural landscapes where our ideas come to life. On the back end, it measures, evaluates, and validates the performance of our creative projects through both qualitative and quantitative analysis.

As a Research & Insights Executive, you will analyze and interpret data from social media and beyond to uncover actionable insights and identify communication opportunities. Working closely with our Editorial team, you will help turn data into strategic recommendations that inspire impactful creative work.

We are looking for someone who combines the analytical mindset of an Excel power user with the curiosity and instinct of a sociologist—someone who is equally comfortable working with numbers and understanding people.

Key Responsibilities

• Monitor and Report: Track social media performance and communication campaigns across multiple brands, producing reports and presenting key findings and recommendations.
• Social Listening: Conduct social listening activities to deeply understand consumer conversations, behaviors, and perceptions.
• Market Analysis: Analyze competitors and benchmark brand performance.
• Research Execution: Support the design and execution of qualitative and quantitative research projects, including interviews, focus groups, and surveys.
• Trend Spotting: Identify emerging social, cultural, and digital trends, translating them into actionable insights for the creative and editorial teams.

Requirements

• A strong passion for the digital landscape and an excellent understanding of major social platforms (including Instagram, Facebook, TikTok, Twitch, and YouTube).
• Hands-on experience with leading social analytics and social listening tools (e.g., Meta Business Manager, Emplifi, Sprinklr, Fanpage Karma, Brandwatch, Talkwalker, and GWI).
• Excellent analytical skills, with a high level of accuracy and attention to detail.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Full professional proficiency in written and spoken English.
• 2 - 3 years of relevant experience in a similar role, ideally within a creative, digital, or communications agency (or a comparable environment).

Benefits

• Career Path Design – quarterly reviews and annual evaluations.
• WAS Passport – opportunity to work for two weeks a year in any of our network offices.
• Bottom Up & Top Down professional training.
• Mental Health, CSR, and Diversity & Inclusion activities.
• Smart working up to 2 days a week.
• You will experience a young, creative, and dynamic environment with an average age of 30.

We Are Social is an equal opportunity employer, we do not discriminate on the basis of race, colour, religion, sexual orientation, gender identity or national origin.

We promote the inclusion and work integration of people belonging to protected categories - as regulated by Law 68/99.

This job opportunity is addressed to both sexes, in accordance with Laws 903/77.