Are you excited for your new career adventure?   

At Lyreco, we offer more than just a job, but a career!

About Lyreco
Lyrecois the European leader and the third largest distributor of workplace products and services in the world. Privately owned since 1926, Lyreco has continuously adapted to the evolving workplace through operational excellence, strong customer focus, and long-term supplier partnerships.

With more than 12,000 employees, Lyrecooperatesdirectly in 25 countries across Europe and Asia and covers 17additionalmarkets through a network of distribution partners.

To learn more about Lyreco – seeourcareer website here

WHAT WE OFFER

To support the development of our Customer Intelligence Team, we are looking for a Customer Experience Research & Insights Analyst who will help us transform customer knowledge into meaningful business decisions.

AsCustomerExperience Research & Insights Analyst, you will play a key role in generating actionable customer insights through advanced quantitative research and data analysis.

Working closely with Customer Experience, Marketing, Sales Excellence and Merchandising stakeholders, you will connect multiple data sources and uncover the customerbehaviours, needs and drivers that help shape strategic business decisions.

You will join an international team of customer research, journeymanagementand service design professionals focused on turning insights into action.

In this role you will:

• Design and execute quantitative research projects to better understand customer needs,behavioursand expectations.

• Gather business information needs and translate them into researchobjectivesand methodologies.

• Conduct advanced statistical analyses including segmentation, cluster analysis, regressionanalysisand driver modelling.

• Analyseand connect multiple data sources including survey data, CRM information, digital analytics, customer careinteractionsand revenue data.

• Identifypatterns,correlationsand key drivers influencing customerbehaviourand business performance.

• Develop dashboards andreportingsolutions combiningbehavioural,attitudinaland operational data.

• Collaborate with external research agencies whenrequiredand ensure business needs are translated into research requirements.

• Partner with internal stakeholders to transform complex analyses into clear and actionable business recommendations.

• Support the evolution of customer intelligence capabilities across Lyreco by helping connect existing data sources and uncovering new insights opportunities.

YOUR PROFILE

• Bachelor's orMaster'sdegree in Statistics, Market Research, Business Analytics, Economics, Marketing Analytics, ora related field

• Minimum 5 years of experience in Market Research, Customer Insights, ConsumerInsightsor Analytics.

• Strongexpertisein quantitative research methodologies and advanced statistical analysis.

• Hands-on experience with techniques such as segmentation, cluster analysis, regressionanalysisand driver analysis.

• Experience working with survey platforms such as Qualtrics or equivalent research tools.

• Strong analytical skills with the ability to transform data into business recommendations.

• Advanced Excelskills

• Experience with SPSS or similar statistical analysis tools.

• Knowledge of R and/or Python would be considered a strong advantage.

• Excellent communication and stakeholder management skills.

• Ability to work both independently and collaboratively in an international environment.

• Experience in a B2B environment would be an advantage.Previousexperience gained within a research, insights, or consulting agency would also be highly valued.

REASONS TO JOINLYRECO MANAGEMENT:

• A full- time job in a dynamic, passionate, international team

• Possibility to join internal accelerator program

• Competitivesalary

• Hybridworkmodel

• Pension plan

• Personalgrowthbudget

If the above job description interests you and you think you are a good fit, apply now!Welookforwardtoreceivingyourapplication!

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