Job Description

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

This is an onsite role located in Atlanta, GA.

The Research Data Analyst/Developer is a member of a team that is responsible for the design, build, testing, validation, maintenance, and ongoing support of data and analytics needs with particular focus goals and objectives of our Research organization. To be successful in this role the Research Data Analyst/Developer will demonstrate a deep desire to understand Shepherd Center data and contribute to the goals and objectives of the Research organization as it relates to creating value from data. This role also includes responsibilities and expectations that require domain expertise in working with data sourced from the Epic EHR platform.

The Research Data Analyst/Developer is a representative of the Information Services team and is responsible for establishing, fostering and maintaining positive business relationships with Shepherd co-workers; interdisciplinary workgroups; clinical department representatives; Piedmont Healthcare and Epic partners; and all other staff who use or interact with the Shepherd Center’s data and analytics capability.

Research Data Analyst/Developer Accountabilities:

• Demonstrates commitment to providing outstanding customer service, which reflects Shepherd Center’s mission, values, pillars and customer service standards
• Take ownership of data requests and produce timely, high-quality data products, reports, ad hoc requests, dashboards, and other analytics and data visualizations
• Design, develop, validate, test, and implement reports, dashboards and data extracts from Epic or Enterprise Data Warehouse per acceptance criteria and standards
• Collaborate with end users and analysts to research, analyze, and understand business requirements and operational workflows to meet objectives
• Timely response and action provided to work incidents and tickets to bring them to resolution within SLA’s. Participate proactively in issue prevention, communication, documentation, escalation, and resolution.
• Review Nova Notes and define action plan related to builds, optimizations, IRDs enhancements to the Epic production environment that impact data processes and solutions.
• Contribute to and/or own tasks specific to the administration, maintenance and support of enterprise data applications and databases
• Perform other related duties as required

Research Data Analyst/Developer Required Qualifications and Experience:

• Must be results oriented with a positive "can do" attitude and a sense of urgency. A self-starter who enjoys a challenge and is dedicated to getting the job done.
• A bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience
• Three (3) years’ work experience performing operational reporting analysis and developing custom reports in a rehabilitation hospital setting
• Epic certifications in Epic Clarity Data Model, Epic Radar, and Reporting Workbench are preferred
• Strong data analysis and data quality skills, such as SQL, reporting and data visualization, validation, and cleansing.
• Experience in requirements gathering, design, development, and maintenance of data marts or data products used for analytical purposes.
• Three (3) years’ experience working with data and analytics tools such as SAS, Power BI, Microsoft SSRS, Tableau, etc.
• Ability to perform gap analysis and provide recommendations to improve design of data collection tools and data governance processes
• Experience working with data applications in a cloud environment such as Microsoft Azure (Synapse, Data Factory, Azure SQL) is a plus
• Possess exceptional organizational and communication skills in collaborative and independent settings

REQUIRED MINIMUM EDUCATION

Bachelor’s degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.

REQUIRED MINIMUM CERTIFICATION

• Obtain and maintain designated Epic and applicable Microsoft certifications, and Shepherd Data & Analytics specific onboarding tasks (within 90 days).
• Maintains 1–2 Epic certifications and applicable Microsoft certifications.

REQUIRED MINIMUM EXPERIENCE

Typically, 3+ years of progressive experience supporting data, analytics, business intelligence, and Epic applications in a healthcare environment, with demonstrated advanced experience in one or more areas.

REQUIRED MINIMUM SKILLS

ADDITIONAL PROFICIENCIES AND BADGES

• Acquire new skills to meet the shifting demands of the data and analytics user community.
• Demonstrate intellectual curiosity to improve solution delivery and expand the capability of data and analytics.

COMMUNICATION & PRESENTATION

• Clear, professional, respectful, timely written notes, emails, summaries, etc.
• Provide or present information and updates to peers in effective manner.
• Contribute to a work environment of collaboration, critical thinking, respectful challenge, and accountability to drive optimal results of assigned tasks.
• Tailorsmessaging to clinicians / operations; presents to managers.

TIME MANAGEMENT, INDEPENDENCE, & RESOURCEFULNESS

• Operate from defined, assigned work queue. Manages assigned workload including multiple developmental at one time.
• Regular priority review of assigned backlog.
• Work independently, subject to timely peer, collaborative review.
• Timely, effective communication of not meeting communicated deadlines or solution expectations.
• Operate independently on moderate complex tasks.
• Conduct peer review for junior members of the team.