Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Join Us as a Research Assistant – Make an Impact at the Forefront of Innovation
We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

• Coordinates and completes administrative functions on assigned trials.
• Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.
• Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.
• Completes data entry and visit completion information.
• Assists with the collection of patient SDV from treating medical professional.
• Schedules patients for different types of visits, external appointments, transport etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.
• Assists with the reimbursement of patient study expenses and payments.
• Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines.

Education and Experience Requirements:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
•Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and SOPs
• Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively
• Good attention to detail to ensure accuracy and efficiency in data entry
• Good interpersonal/customer service skills, positive attitude and good oral and written communication
• Capable of working in a team or independently
• Good English language and grammar skills written and verbal
• Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems
• Ability to work well in a collaborative team environment

Working Conditions and Environment:
• Work is performed in an office or clinical environment with exposure to electrical office equipment.
• Occasional drives to site locations. Potential Occasional travel required.