Dartmouth Hitchcock Medical Center and Clinics

Research Application Support Analyst

Dartmouth Hitchcock Medical Center and Clinics  •  Lebanon, NH (Onsite)  •  3 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Supports technical aspects of implementing, maintaining, and evaluating Research Application within the Office of Research Operations (ORO). This role is responsible for application support (Advarra eRegulatory System), issue resolution, end-user support, auditing and data analysis to ensure quality and compliance. The Research Operations Application Support Analyst will support all efforts and facilitate cross-functional collaboration of the Research Applications within the Research Operations portfolio.

Responsibilities

  • Serves as an expert resource for a variety of projects, such as application upgrades, change initiatives and new feature implementations.
  • Develops, modifies, and tests user roles, designs access rights, and configures applications for use by clinical functional groups.
  • Oversees administrative aspects of the applications, such as adding new user roles, adding new data sets, etc.
  • Maintains administrative tracking documentation (change log/test plans/training and end-user support document inventory).
  • Provides tier 1 support, and supports tier 2 issues with Systems Administrators, and serves as the technical resource for complex issues that are escalated to teammates and/or product vendor(s).
  • Examines complex data to optimize the efficiency and quality of collected data, resolves data quality problems.
  • Collaborates with cross functional teams to improve institutional workflows and to provide system support.
  • Coordinates with the application vendors on system configuration and support questions.
  • Hosts routine meetings with the vendor’s support team(s) as needed.
  • In collaboration with end-user support team, provides 1:1 personalized support through ORO Office Hours.
  • Review of all materials included in the training and support documentation library for final review before release.
  • Reviews reporting requests, and analyzes the business requirements to determine custom report development.
  • May design custom reports to end-user specifications (after committee approval) by utilizing SQL and/or other back-end database report writing tools.
  • Performs other duties as required or assigned.

    • Qualifications

    • Bachelor’s degree with 3 years of system support experience, or the equivalent.
    • Must have strong computer skills.
    • SQL skills preferred.
    • Prior experience with clinical research administration systems preferred.
    • Must be self-directed, flexible, and have excellent organizational skills.
    • Excellent written and verbal interpersonal communication skills required.
    • Must have an analytical approach to problem solving and needs definition.
    • Remote work experience preferred, but not required.

    Required Licensure/Certifications

    • None
    Dartmouth Hitchcock Medical Center and Clinics

    About Dartmouth Hitchcock Medical Center and Clinics

    How can the lifestyle in New Hampshire and Vermont compliment your career? You can have amazing 4-season living with a career at one of the top health systems in the country. The Dartmouth-Hitchcock health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth-Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Norris Cotton Cancer Center, the Children's Hospital at Dartmouth-Hitchcock; 4 affiliated hospitals and 30 Dartmouth-Hitchcock ambulatory clinics across the region. We are close to the urban centers of Boston, New York and Montreal, but also offer proximity to the seacoast and multiple top-tier ski mountains within a short driving distance. Throughout New Hampshire, the opportunities – both career and personal – truly make our area the ideal place to work and play.

    Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, veteran status, or any other characteristic protected by law.

    Industry
    Healthcare & Social Services
    Company Size
    5,001-10,000 employees
    Headquarters
    Lebanon, New Hampshire
    Year Founded
    Unknown
    Website
    dartmouth-hitchcock.org
    Social Media