Job Description

Our Communication and Engagement Unit is here to connect the community with Council. We work as strategic partners across our organisation to keep our residents informed and involved with the decisions Council makes.

• Contribute to community engagement research using a range of tools and platforms
• Analyse engagement research results and provide insights about our customers, community and stakeholders' views and perceptions
• Present research and insights to the business to drive better outcomes for Hamilton's communities.

He angituutanga: The opportunity

We are seeking a Research and Insights Advisor to join our team in Hamilton. In this role, you'll work with the Senior Research and Insights Advisor and the Research and Insights Coordinator to manage consultation and engagement for Council.

You'll work closely with the Communication and Engagement Unit and teams across the business to conduct research, analyse data, and provide valuable insights to support strategic decision-making.

Some of the key responsibilities for this role include:

• Promoting the use of research and insights to provide understanding of our customers, community and stakeholders' views and perceptions.
• Working with the business owner and engagement advisor to develop the research approach for each community survey including advice on the most appropriate platform for the survey.
• Contributing to community engagement research using a range of tools and platforms.
• Analysing engagement results including analysing free text responses, and provide a comprehensive insights report for the business owner.
• Ensuring interactive dashboards (demographic and survey results) are updated as required to provide insights to the organisation.
• Ensuring the insights from metrics collected in community wellbeing surveys are shared on Council's platforms.
• Contributing to special projects as required.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Degree or similar qualification in a related field.
• Strong written and verbal communication skills
• Minimum of 1 year experience in a research and insights role or similar.
• Demonstrated ability to work with stakeholders.
• Highly developed interpersonal and communication skills with the ability to work effectively with a diverse range of stakeholders (both internal and external).
• Strong project management skills including ability to drive multiple end-to-end projects simultaneously.
• Knowledge of local government environment preferred.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

Circa $85K - 90K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer

• The role is full-time, but could be adjusted to reduced hours for the right applicant
• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now!

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close: 25 September 2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.