Job Description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

• Under the direction of Evaluation leadership, work closely with program staff and leaders to identify opportunities for improvement and support implementation of quality improvement projects.
• Assist in the development of evaluation plans, frameworks, and strategies for projects or programs, ensuring that they align with organizational goals and funder requirements.
• Provide in-person support to implement and sustain new workflows.
• Support the implementation of data collection activities, such as surveys, field-based interviews, HIV/STI testing, electronic health record chart reviews, focus groups, participant recruitment, or other data collection methods, and ensure data quality and accuracy.
• Engage in patient/client interactions via telephone and in person to collect data on health indicators and behaviors.
• Organize community outreach efforts and provide on-site coordination.
• Develop and refine performance indicators, targets, and data collection tools to measure project progress and outcomes.
• Analyze and interpret data to assess program performance, identify trends, and inform decision-making.
• Design and implement Monitoring & Evaluation frameworks for various projects and programs.
• Collect, analyze, and interpret data to track program effectiveness.
• Produce periodic reports on KPIs and impact measurements.
• Maintain accurate documentation and ensure compliance with reporting standards.
• Serve as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Complete all required documentation thoroughly, accurately, and in a timely manner, in accordance with department standards; in addition, ensure documentation complies with all grant funder and patient/client insurance requirements.
• Work in collaboration with all members of departmental programs on retention and identifying barriers to care (e.g., quality improvement projects, chart reviews, etc.).
• Create standard and ad-hoc reports through the use of Microsoft Excel.
• Perform general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, scheduling, and similar tasks.
• Use discretion during all interactions to answer both routine and complicated questions, forwarding issues to the appropriate person as needed. Handle confidential and routine information.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in Public Health, Biology, Social Science, or closely related field.
• 1 year of experience with health research, community health, or health evaluation; Master’s degree or graduate work may be substituted for experience.
• CA HIV Test Counselor certification preferred, or willingness to obtain upon hiring.
• Current American Heart Association healthcare provider CPR (BLS) certification.
• Traveling between sites and other locations is required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized Skills

• Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
• Demonstrated ability to exercise discretion and maintain confidential information.
• Ability to work well in both a team-based environment and independently.
• Ability to work on multiple projects and adapt to changing priorities.
• Bilingual in English and Spanish highly preferred.
• Knowledge of statistical principles and methods to describe data
• Knowledge of healthcare data that is commonly created through electronic health records.
• Critical thinking; ability to approach problems logically and formulate solutions.
• Attention to detail; ability to approach tasks with a high level of accuracy.
• Intermediate organizational skills, time-management skills, and strong motivation to meet deadlines and achieve goals

​​ Rewards:

• Medical/Dental/Vision/FSA/Life Insurance

• Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.