Job Description

Job Location: Home Office - Fargo, ND 58108
Salary Range: $28.00 - $40.00 Hourly

Position Summary
The Research Analyst supports the Client Services Operations Department by providing operational, transactional, and analytical support for bank products and systems. This role assists with process improvement initiatives, regulatory monitoring, system enhancements, and project implementation to support Sales Offices and Home Office operations.
Key Responsibilities
- Provide daily operational and transactional support for bank products and delivery systems
- Monitor regulatory requirements and assist with reporting
- Identify and support improvements to policies, procedures, systems, and processes
- Assist with project development, vendor review, system testing, implementation, and training
- Develop and maintain procedures and training materials
- Conduct research and investigations to resolve operational issues
- Support system upgrades (including OSI DNA) and processing improvements
- Collect and analyze data for internal reporting and Sales Office chargebacks
- Maintain compliance with bank policies, regulatory requirements, and brand standards

Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of banking experience; operations experience preferred
- Knowledge of loan and deposit products, banking systems, and regulatory compliance
- Experience with workflow analysis, process improvement, and project support
- Proficient in Microsoft Office and banking software systems
- Strong analytical, communication, and problem-solving skills
- Detail-oriented, adaptable, and able to manage multiple priorities independently
For a full position description, please contact humanresources@americanfederal.net.
Member FDIC
Equal Opportunity/Affirmative Action Employer
Including Protected Veterans and Individuals with Disabilities
Come work for an industry-leading financial services provider that invests in its employees and discover the employee-owned difference. Apply today!