We are looking for a customer-focused and proactive Resales & Staircasing Officer to join our Sales Team.
In this rewarding role, you'll manage a varied caseload of shared ownership resales, staircasing transactions and ad hoc empty property disposals, ensuring customers receive an outstanding service throughout their homeownership journey. You'll act as the key point of contact for homeowners, guiding them through often complex processes while delivering an efficient, accurate and professional service.
We're looking for a highly organised and customer-focused professional with experience of residential conveyancing and a passion for delivering excellent customer service. You'll be confident managing a busy caseload of shared ownership resales and staircasing transactions, taking ownership from instruction through to completion while keeping customers informed every step of the way. You'll have strong communication skills, excellent attention to detail and the ability to explain complex processes clearly and professionally. Working collaboratively with colleagues, legal representatives and external partners, you'll coordinate lease amendments, support the disposal of void properties and ensure all transactions are completed accurately, efficiently and in line with relevant policies, legislation and best practice. Experience of shared ownership transactions and knowledge of housing legislation would be advantageous.
If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria
Role Profile : https://jobs.guinness.org.uk/rps/Resales+StaircasingOfficer.pdf
The Guinness Partnership is proud to be one of the largest affordable housing providers in the country. We own and manage over 70,000 homes and provide housing services for 160,000 residents.
