Job Description

Responsibilities & Essential Duties

Cultivate relationships with donors, volunteers & guests.
Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests while being able to change tasks quickly and as needed.
Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
Safely transport donated items to their designated locations within the store, including transportation of items up and down stairs.
Achieve goals by completing daily, weekly, and monthly Store operation tasks.
Contribute to a healthy, productive, and supportive work environment.
Perform duties at various Community Action House locations.
Collaborate with team members to achieve store objectives and improve efficiency.
Promote Community Action House's mission and opportunities to give in-kind and financially.
Communicate store policies with guests.
Escalate guest complaints to an appropriate staff member or supervisor.
Operate a point of sale (POS) system, count and handle cash, and ensure accuracy in transactions.
Answer general questions about the Resale Store and Community Action House services and programs.
Understand and comply with the policies and procedures of the Resale Store and Community Action House.
Maintains the cleanliness and tidiness of all public and team-only spaces in the Resale Store.
Other duties as assigned.

Qualifications

Prior experience in retail or customer service is preferred.
Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.
Familiarity with GSuite applications, including Google Docs, Sheets, Calendar, and Email.
Ability to anticipate and fulfill customer needs.
Ability to work effectively in collaboration with diverse groups of people.
Ability to count and handle money.
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Education & Experience

No prior experience required
No supervisory experience required
High School Diploma required; or in place of a degree, equivalent years of experience
Bilingual Spanish proficiency preferred

Position Details

Position Type: Part-time, Regular, 20 hours per week
Overtime Status: Non-Exempt
Reports To: General Manager, Resale
Direct Reports:none
Department:Resale Store
Primary Location:650 Riley St, Holland MI, 49424, United States
Supporting Location: 694 Michigan Ave, Holland, MI 49423, United States
Compensation$16.25 - 17.00 /hr

Supervision Received - Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Physical Requirements

• Frequently work in a stationary position including prolonged standing
• Continuously move about the work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Frequently ascend/descend (stairs/ladder/etc.)
• Frequently bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand the written word
• Frequently operate a computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor
• Continuously ability to push, pull, and lift up to 30 pounds
• Frequently ability to push, pull, and lift up to 50 pounds

Other Factors

• Access to consistent and reliable transportation to each of our Community Action House locations.
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. ( www.communityactionhouse.org)

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. ( www.lakeshorefoodrescue.org)

In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. ( https://www.communityactionhouse.org/resale-expansion)

Organizational budget: $14M+ (inclusive of $7-8M of in kind support)
Agency Size: 80 staff and 3,000+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us.
> Radically Welcoming
> Guest-Centered
> Lead with Kindness
> Curiosity-Driven
> Always Improving
> Collaborative by Design
> Contagious Commitment
> One Team

If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.

Applications

An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes a phone interview and two onsite interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact accommodations@communityactionhouse.org - thank you.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.