Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Responsabilités:
Fournir une assistance technique et un soutien de bureau aux associés internes et à distance
Compétences en gestion des fournisseurs incluant la capacité d’interagir avec et de soutenir les fournisseurs externes et de coordonner le travail avec eux afin de répondre à nos besoins opérationnels et à ceux de nos clients.
Surveiller les serveurs, les sauvegardes et faire enquête sur les problèmes pouvant survenir pour s’assurer que de tels incidents sont réglés conformément aux niveaux de service définis
Planifier, établir l’échéancier et coordonner les besoins de téléphonie du Centre d’appels conformément aux processus prédéfinis du fournisseur et de l’entreprise
Mettre en œuvre les améliorations et la mise à niveau des ordinateurs de bureau et des serveurs selon les cycles de vie de la technologie et en conformité avec les politiques de gestion du changement
Documenter, suivre et surveiller les incidents/problèmes au moyen de la gestion des incidents SYSAID ITIL afin d’assurer une résolution rapide
Responsibilities:
Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
Communicate with multiple external and internal customers
Adhere to all procedures and work instructions in performing the job
Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, shipment discrepancies, returns processing, credits, debits, etc.
Maintain accurate information regarding backorders
Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
Responsible for customer account setup and customer file maintenance
Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
Other tasks as assigned
The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
Niveau D’éducation:
Formation dans des domaines tels que les sciences informatiques, ou des vocations similaires, généralement obtenue à l’issued’ unprogramme de baccalauréat de quatre ans, formation professionnelle et technique, ou une combinaison équivalente d’expérience et études;
Six (6) d’expérience en tant qu’administrateur de systèmes;
Education:
· Post-secondary education or equivalent in a related discipline;
· 0-2 years experience in a customer service role;
Compétences et Connaissances:
MicrosoftCertifiedSystemsEngineer(MCSE) ou certificat MS MCDSTITIL V3 en ordinateurs de bureau
Solide expérience de TCP/IP, DNS, LDAP, des systèmes sans fil et connaissance pratique du RPV sécurisé et des pare-feu Cisco
Excellentes aptitudes à communiquer oralement et par écrit
Offrir un bon service à la clientèle
Aptitude démontrée à accomplir plusieurs tâches à la fois et à prioriser des demandes diverses en fonction de l’importance d’affaires. Cela est compatible avec un environnement dynamique combiné à des priorités changeantes;
Skills and Knowledge:
·Strong work ethic, sense of responsibility, high level of attention to detail;
·Proactive customer focus;
·Ability to work in a team and independently as well as with minimal supervision;
·Ability to multi-task in a fast paced environment;
·Self-starter, efficient, organized;
·Capable of consistently producing high quality work under pressure and in a timely fashion;
·Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
·Strong proficiency in order entry systems;
·Excellent problem solving ability; and
·Mandatory ability to communicate clearly in English and French required.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
$41,800 CAD - 64,350 CADThis posting is intended to fill an existing vacancy for our Représentant du service à la clientèle/Customer Service Rep 18 month contract role.
Affiliated Companies: Innomar Strategies
On August 30, 2023, AmerisourceBergen became Cencora.
Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
