Job Description

Summary Statement:

The Workforce Management Representative acts as the central point of contact for Team Members regarding attendance, callouts, and general scheduling inquiries through phone, email, and other communication channels. This role is essential in managing incoming requests, logging attendance records, and ensuring timely responses to employee inquiries about attendance procedures and scheduling policies. The ideal candidate will provide clerical support to the Workforce Management team, assist with data entry, track attendance trends, and maintain accurate workforce records, all while ensuring adherence to company policies and labor regulations. All duties will be performed in compliance with relevant laws, regulations, and Resorts World Las Vegas' policies and procedures.

Primary Job Duties: Includes but is not limited to:

• Serve as the central point of contact for Team Members regarding attendance, callouts, and general scheduling inquiries via phone, email, and the Beekeeper app.
• Monitor and manage the queue in Beekeeper, ensuring all incoming requests related to attendance, absences, and scheduling concerns are addressed promptly.
• Accurately log and update attendance records for employees who call in late, absent, or request shift modifications.
• Respond to employee inquiries regarding scheduling policies, attendance procedures, and time-off requests, escalating complex issues as needed.
• Assist Workforce Management leadership with data entry, tracking attendance trends, and maintaining workforce records.
• Maintain compliance with company policies and labor regulations, ensuring proper documentation of absences and schedule adjustments.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Strong communication skills (phone, email, and written) to assist team members with attendance and scheduling inquiries.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) for data entry and reporting.
• Excellent customer service skills with a professional and friendly demeanor.
• Attention to detail to accurately log and update attendance records.
• Ability to learn and follow company policies and procedures related to attendance and workforce management.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience in workforce management and/or labor analytics.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.